Assistant Store Manager
Vodafone
full-time
Posted on:
Location Type: Office
Location: Edinburgh • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support the Store Manager in managing a team of Retail Advisers
- Assist with back office tasks such as holidays and rotas
- Set the sales floor ablaze with enthusiasm to lead by example
- Step in for the Store Manager when needed to ensure smooth operations
- Help make key operational decisions that keep the store on track
- Coach, develop, and support the team
- Be the go-to person for escalations and resolve issues quickly and positively
- Put the customer experience at the heart of every decision
- Ensure compliance with FCA guidelines and company policies
- Participate in Vodafone’s security vetting process when required
Requirements
- Level-headed individuals who can provide customers expert knowledge of Vodafone products, services, and processes
- Enthusiastic, energetic and driven
- Excited around delivering exceptional service to Vodafone customers and take personal ownership for meeting their needs
- Ability to own the end-to-end sales process, with the ability to identify the right opportunities for additional services
Benefits
- Excellent basic salary plus bonus and Vodafone benefits
- Up to 28 days off plus bank holidays
- Paid time for charity work
- Discounts and vouchers
- Pension plan
- Amazing learning tools
- Top-notch parental leave policies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipcoachingteam developmentproblem-solvingcustomer serviceenthusiasmownershipcommunicationoperational decision-makingescalation management
Certifications
FCA compliance