IPPS CF Support Engineer, German Speaker
Vodafone
full-time
Posted on:
Location Type: Office
Location: 🇪🇬 Egypt
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Switching
About the role
- Act as a technical and process reference for junior incident managers.
- Handle long-running and complex tickets, ensuring resolution within SLA and KPI targets.
- Perform fault identification and resolution for Vodafone Germany customers.
- Collaborate with internal competence teams and third parties to resolve incidents.
- Manage end-to-end customer incidents from initial contact to resolution.
- Deliver exceptional customer experience measured by NPS and feedback.
- Work on a 24/7 rotational shift basis, including weekends and public holidays.
Requirements
- Minimum 2 years’ experience in troubleshooting and technical support for complex solutions.
- Advanced knowledge of fixed and TV products, including routing, switching, and IP services.
- Fluent in German (C1 level) and English, both written and spoken.
- Strong analytical and communication skills with a customer-oriented mindset.
- Ability to support new team members in complex scenarios.
- CCNA certification is preferred.
- Bachelor’s degree in Computer or Telecommunications Engineering or related field.
Benefits
- Opportunity to work on advanced technical solutions and cutting-edge technologies.
- Exposure to international markets and collaboration with global teams.
- Career growth through continuous learning and development programmes.
- A dynamic and inclusive work environment that values innovation and teamwork.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical supportroutingswitchingIP services
Soft skills
analytical skillscommunication skillscustomer-oriented mindsetmentoring
Certifications
CCNABachelor’s degree in Computer EngineeringBachelor’s degree in Telecommunications Engineering