Vodafone

Incident Management Engineer, German Speaker

Vodafone

full-time

Posted on:

Location Type: Office

Location: 🇪🇬 Egypt

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Job Level

JuniorMid-Level

Tech Stack

DNSSwitching

About the role

  • Troubleshoot, identify, and resolve faults for Vodafone Germany enterprise customers.
  • Ensure incidents are resolved within SLA and meet agreed KPIs.
  • Collaborate with internal competence teams, carriers, and third parties to resolve tickets.
  • Work on a 24/7 rotational shift basis, including weekends and public holidays.

Requirements

  • 0–2 years of experience in troubleshooting and network operations for IP complex solutions.
  • Basic IP and voice knowledge; experience in routing, switching, and IP services (DNS, DHCP, etc.).
  • Familiarity with Vodafone fixed, mobile, and convergence products is desirable.
  • Excellent customer orientation and strong communication skills.
  • Fluent in German (written and spoken) – minimum C1 level.
  • Strong analytical skills.
Benefits
  • Opportunity to work in a dynamic, customer-focused environment.
  • Exposure to cutting-edge technologies in IP, VOIP, and cloud solutions.
  • Collaborative culture with global teams and partners.
  • Continuous learning and development opportunities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingnetwork operationsIP solutionsroutingswitchingIP servicesDNSDHCP
Soft skills
customer orientationcommunication skillsanalytical skills