Fraud Analyst
Vodafone
full-time
Posted on:
Location Type: Office
Location: 🇷🇴 Romania
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Monitor customer base and related services to detect suspicious fraud activities (e.g., roaming fraud, domestic fraud, AIT fraud, first-party fraud).
- Conduct detailed analysis of fraud risk cases to confirm or dismiss fraudulent intent.
- Regularly review transactions flagged as high-risk for fraud.
- Manage clients with subscriptions, messaging services, or high data traffic at local and international levels to identify fraud risks.
- Maintain high standards in customer relations and resolve complex issues independently, except in exceptional cases.
- Identify emerging fraud behaviours and propose new prevention or resolution methods.
- Handle internal requests and complaints received via phone or email.
- Adhere to departmental procedures and company regulations, including the Code of Conduct, to take necessary actions against fraudulent activities.
Requirements
- Proficient in Spanish (C1 level).
- Strong command of MS Office tools.
- Excellent analytical and problem-solving skills.
- Knowledge of telecom or banking fraud control domains.
- Ability to work across multiple systems and applications.
- Strong verbal and written communication skills.
- Willingness and flexibility to work in a 24/7 environment.
- Customer-focused with the ability to create positive experiences.
Benefits
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Loyalty Programme
- Ongoing Education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fraud analysisrisk assessmentdata analysisproblem-solvingbilingual proficiencytelecom fraud controlbanking fraud control
Soft skills
analytical skillscommunication skillscustomer-focusedindependent problem resolutionflexibilitywillingness to work 24/7