Operations

• Provide troubleshooting and repair actions during incidents, including vendor escalation, to restore service performance.
• Conduct proactive maintenance activities such as daily walkthroughs and health checks for Packet and Voice Core components.
• Resolve network-related customer complaints within SLA, including tracing and debugging across Packet/Voice Core elements (AAA, PCRF/NPC, DSR/DRA).
• Perform complex traffic and end-to-end service trend analysis, including protocol analysis.
• Share knowledge to enhance technical skills across teams and support onboarding of new technologies through vendor and on-the-job training.
• Assist with planned work activities, upgrades, and service request implementations to maintain quality and avoid regressions.

Junior Core Enabler Operations

Manager Operations

Card Administration Operations Specialist I, II, III, Senior

Card Administration Operations Specialist I, II, III, Senior

Manager, Design Operations

Chef Manager – Catering Operations Manager