Account Manager
Vodafone
full-time
Posted on:
Location Type: Office
Location: Midrand • 🇿🇦 South Africa
Visit company websiteJob Level
Mid-LevelSenior
About the role
- To oversee and manage customer relationships of the large enterprise customers/key accounts
- Enables the solution delivery through collaborating with internal and external stakeholders
- Drives and delivers sales targets, customer experience and commercial objectives of the portfolio through sales discipline and practice of account planning, pipeline and opportunity management
- Primary owner of all customer relationship building and engagements in the designated portfolio
- Proactively mitigates and defends the base while driving portfolio revenue growth
- Develop a healthy, productive and respectful relationship with all key customers/ stakeholders based on integrity and professionalism
- Acquire a thorough understanding of key customer needs and requirements
- Uphold sales best practice of accurately documenting sales plans, account development plans (ADP), engagement plans, tracking and monitoring sales conversions and implementation
- Develop a pipeline of prospects which are systematically qualified
- Own escalated customer complaints for the portfolio
- Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives
- Serve as the link of communication between key customers and internal teams
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Prepare monthly/ Weekly Run Rate and Demand Management
- Perform Sales Analysis by product
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Forecast and track key account metrics
- Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities.
Requirements
- B Degree/Equivalent
- A Post Graduate Degree advantageous
- A minimum of 3+ years’ (Account Manager) OR 5+ years’ (Senior Account Manager) work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
- Portfolio management
- Ability to increase NPS results and reduce administrative expense
- Ability to build relationships
- A valid driver’s licence
Benefits
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits
- Advantages fibre connection discounts
- Exclusive staff discounts offered in collaboration with partner companies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account planningpipeline managementsales analysissales forecastingcustomer relationship managementengagement planningaccount development planssales conversionsreport preparationkey account metrics
Soft skills
relationship buildingcommunicationintegrityprofessionalismproblem-solvingcollaborationcustomer experience focusproactive mitigationorganizational skillsstakeholder management
Certifications
B DegreePost Graduate Degreevalid driver’s licence