Senior Information and Research Analyst
Vodafone
full-time
Posted on:
Location Type: Office
Location: Cape Town • 🇿🇦 South Africa
Visit company websiteJob Level
Senior
About the role
- Proactively and reactively source, analyse, and package strategic information
- Monitor industry sources for reports and trends, competitor activity, and regulatory developments
- Conduct targeted information curation using electronic databases, commercial resources, and AI tools
- Catalogue and index strategic documents, reports, and resources for efficient retrieval
- Compile information into executive-ready formats
- Maintain a repository of strategic information and insights for ongoing reference and reuse
- Respond to information requests from all levels of management and other decision makers
- Interpret and clarify information needs from EXCO, senior leaders, and staff
- Prioritise and manage multiple requests under tight deadlines
- Deliver accurate, relevant, and well-packaged responses tailored to the requestor’s context
- Ensure confidentiality and sensitivity in handling strategic queries
- Monitor and alert leaders and staff to emerging trends and risks
- Track news, market signals, and regulatory updates that may impact Vodacom
- Use AI and prompt engineering tools to automate alerts and trend detection
- Prepare strategic intelligence, and attention efficient newsletters and distribute to relevant stakeholders
- Collaborate with Research and Strategy teams to align insights with business priorities
- Support the Annual Strategy analysis for the Vodacom Group Board meeting with information
- Interpret complex information needs and deliver tailored research outputs
- Engage with stakeholders to understand the strategic or operational intent behind requests
- Design and execute information and research methodologies suited to each query
- Apply analytical and statistical techniques to extract insights from data
- Present findings in formats that support attention efficient decision-making (e.g., visual summaries, executive briefs and newsletters)
- Manage electronic information systems and ensure integrity of information outputs
- Maintain and optimise Vodacom’s digital library and information system
- Ensure metadata accuracy, version control, and secure access protocols
- Curate and classify resources for easy retrieval and strategic relevance
- Implement best practices in information science and digital information management
- Maintain professionalism in handling sensitive and confidential matters
- Uphold Vodacom’s values and ethical standards in all information activities
- Apply discretion and sound judgement in managing confidential information
- Ensure compliance with internal governance and data protection policies
- Build trust with stakeholders through consistent, high-quality service delivery
- Support Senior Specialist Vodacom Digital Library with financial planning and suppliers’ contract for commercial information sources
- Assist with requesting quotations from information providers and liaise with the Administrative Manager to initiate purchase orders, process invoice receipting, and support contract management
- Ensure all documentation—such as contracts, agreements, and licensing—is accurately maintained and kept up to date
- Support the supplier onboarding process for the Digital Library by requesting required documentation and liaising directly with suppliers
- Assist with troubleshooting issues related to information suppliers, ensuring timely resolution and minimal disruption to services
Requirements
- A Bachelor’s Degree in Information Science, or Information Management, with electives or minors in statistics, data analysis, or informatics
- Postgraduate studies in Knowledge Management, Strategic Intelligence, or Data Science (optional but advantageous)
- Exposure to AI tools, prompt engineering, and digital research system
- 5+ years experience in corporate environment in Information providing role
Benefits
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits
- Advantages fibre connection discounts
- Exclusive staff discounts offered in collaboration with partner companies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisinformation curationanalytical techniquesstatistical techniquesinformation managementdigital information managementmetadata accuracyversion controlresearch methodologiesstrategic intelligence
Soft skills
communicationcollaborationprioritizationdiscretionjudgmentprofessionalismtrust buildingservice deliveryadaptabilityattention to detail
Certifications
Bachelor’s Degree in Information ScienceBachelor’s Degree in Information ManagementPostgraduate studies in Knowledge ManagementPostgraduate studies in Strategic IntelligencePostgraduate studies in Data Science