Vodafone

SOC Team Lead

Vodafone

full-time

Posted on:

Location Type: Hybrid

Location: Athens • 🇬🇷 Greece

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Design, build & operate the Local Vodafone Business Service Operations Centre (Local VB SOC) located in Athens.
  • Build the technical and human infrastructure needed to deliver managed security, cloud and SaaS services with robustness, efficiency and operational excellence.
  • Deliver, maintain and safeguard clients’ digital assets and exceed customer needs and requirements.
  • Provide efficient, innovative and leading-edge technical guidance and strategic vision to define, build and scale the Local VB SOC.
  • Build, lead and develop a team of security, cloud and SaaS specialists to deliver state-of-the-art managed, professional and consultancy services.
  • Accountable for the end-to-end setup and delivery of the Local VB SOC in Greece, working in partnership with the Central VB SOC and other local VB SOCs, local Vodafone Business and Technology functions.
  • Manage the product and customer lifecycle of managed services, meeting or exceeding customer satisfaction targets.

Requirements

  • Deep understanding of operational concepts and procedures within managed services, with focus in managing and responding to security incidents and service faults.
  • Experience in managing managed service projects and teams.
  • Knowledge of Vodafone Business wide portfolio of product and services, with strong expertise on assurance/operations.
  • Experience in hands-on delivery of services for end customers, managing delivery teams with end-to-end accountability of the customer service.
  • Experience in setting up new technology/infrastructure to serve a new service portfolio.
  • Excellent leader of people with ability to build relationships, engage and inspire.
  • Strong collaboration skills harnessed towards delivering the right outcomes for Vodafone and our customers.
  • Greek as native language to assist customers during security incidents.
  • Fluent in English as a working language to interact with other teams and read documentation and work with systems and platforms.
Benefits
  • Competitive pay, bonus & remuneration package
  • Private Health & Medical Insurance
  • Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad
  • Remote work equipment to help you create a comfortable, ergonomic workspace at home
  • Unlimited access to learning resources and trainings
  • Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
  • Spirit of Vodafone Day: one day each quarter dedicated to your personal development
  • Extra days off: Vodafone Day, Family Day, Volunteering Day
  • Office amenities (subject to the office location): such as restaurant, gym and parking
  • Special employee offers and discounts

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
managed servicessecurity incident managementservice fault managementproject managementcustomer service deliverytechnology infrastructure setupcloud servicesSaaS servicesoperational excellenceproduct lifecycle management
Soft skills
leadershiprelationship buildingteam developmentcollaborationcustomer engagementinspirationstrategic visioninnovationcommunicationproblem-solving