AGM – TL IP Operations

Vodafone Idea Limited

Manager responsible for service up time and SLA for Mumbai IP network. Ensuring best customer experience while leading a skilled technical team in IP Networking.

Posted 5/10/2026full-timeMumbai • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The role will be responsible for ensuring service up time, maintain SLA and execute Service improvement plan for complete Mumbai IP network
Thorough understanding of IP Packet flow, OSI layers
Out of box thinking and excellent problem solving skills during troubleshooting
Able to handle tremendous work pressure
Overall knowledge of service layer on CEN, IPRAN and FLDS
Command level Hands on experience on Cisco (920/903/7xxx), Nokia (72XX, IXR), ECI (1300/1050/1800) and Juniper routers
In depth knowledge of IP Protocols: ISIS, OSFP, BGP, MPLS, L2/L3 VPN
Understanding of Access, PRE-AGG, AGG and core network in terms of services and connectivity
Understanding of 2G/3G/4G
Knowledge on MSC, MGW, RNC, MME, SGW, OSS, STP, PACO, MPBN connectivity with IP network at CORE and pre-agg MPLS
Traffic Engineering, LDP, RSVP, Segment Routing
Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
Wireshark analysis and packet capture
To assign quality tasks to vendors/ engineers/ managed partners for meeting best results.
Evolve SLA and KPI driven operations across circles to provide best in class customer experience for Business team on Service ops Domain.

Requirements

What you’ll need

4 to 10 Years’ experience in the field of IP Networking
Demonstrate experience of working in Telecom Service delivery function.
Experience with Data Networking platforms and Enterprise products & Services.
Vendor governance / resource utilization.
CCNA is must in R&S , CCNP –preferred
Must have technical / professional qualifications B.E
Effective communication and interpersonal skills
Proactive in approach with positive attitude
Able to handle pressure
Balanced in handling emergencies.
Experience in virtual team management
Good Stakeholders Management skills to interface with Vendors and partners.

Benefits

Comp & perks

We are proud to be an equal opportunity employer.
Commitment to a collaborative and inclusive environment.
Supports diversity in the workforce.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IP Packet flowOSI layersCisco routersNokia routersECI routersJuniper routersIP ProtocolsTraffic EngineeringLayer 2 technologiesLayer 3 technologies

Soft Skills

problem solvingability to handle pressureeffective communicationinterpersonal skillsproactive approachpositive attitudeemergency handlingvirtual team managementstakeholder management

Certifications

CCNACCNPB.E