Cleaning and Restoration Operational Manager
Voda Cleaning & Restoration
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with OSHA safety standards.
- Manage and schedule teams for efficient execution of water restoration, carpet cleaning, and related services.
- Conduct quality control inspections to ensure adherence to IICRC standards and company protocols.
- Perform field work as necessary, assisting teams with carpet cleaning and restoration jobs to maintain quality, provide leadership, and ensure smooth operations.
- Train and mentor team members on techniques, safety procedures, and equipment use, ensuring they stay up-to-date with industry standards.
- Ensure compliance with OSHA regulations, safety policies, and maintain proper documentation of safety protocols and training.
- Serve as the primary point of contact for clients, ensuring excellent communication, addressing concerns, and ensuring overall satisfaction.
- Work with upper management to set and achieve operational goals, drive revenue growth, and monitor key performance indicators.
- Assist in developing and implementing new procedures to streamline operations and improve service delivery.
- Maintain and track inventory of equipment and supplies, ensuring all resources are readily available and maintained in good working order.
- Oversee reporting and documentation for all restoration and cleaning projects, including work orders, client records, and billing information.
Requirements
- Minimum of 3-5 years of experience in water restoration and carpet cleaning operations
- Proven experience in team management and leadership roles
- Strong organizational, communication, and customer service skills
- Ability to work in a fast-paced, hands-on environment, handling multiple projects at once
- Proficiency in using project management/estimating software, such as Xactimate, CRM systems, and scheduling tools.
Benefits
- Competitive salary
- Bonus based on performance
- Health insurance
- Training & development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
water restorationcarpet cleaningquality controlteam managementproject managementestimatingscheduling
Soft skills
leadershiporganizational skillscommunicationcustomer service
Certifications
IICRC standardsOSHA compliance