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About the role
Key responsibilities & impact- Act as the Swiss Army knife between our clients, our product, and internal teams.
- Ensure every client onboarding and project runs smoothly while building the operational building blocks that allow Vocca to scale faster and smarter.
- Lead onboarding for new clients and configure the solution to meet their needs.
- Manage enterprise client projects: define scope, plan, coordinate stakeholders, and ensure timely delivery.
- Solve client-specific challenges with creativity and strong problem-solving.
- Deliver an outstanding client experience and drive long-term satisfaction.
- Identify bottlenecks in internal workflows and simplify processes.
- Proactively design and implement new processes to accelerate deployments.
- Improve cross-team communication (product, engineering, sales) so information flows faster and more clearly.
- Structure client feedback and channel it into the product roadmap.
Requirements
What you’ll need- Highly pragmatic, organized, and client-oriented.
- Enjoy working with tools and processes to ensure things run smoothly.
- Thrive in fast-moving environments and enjoy bringing structure to a high-paced setting.
- Comfortable speaking with clients, operations, sales, and engineers.
- Enjoy simplifying complexity, improving workflows, and increasing operational efficiency.
- Fluent in French.
- Experience with billing systems, CRMs, and reporting automation is a plus.
- Basic familiarity with data science concepts (for dashboards and metrics) is a plus.
- Experience at a startup or tech scale-up is a plus.
Benefits
Comp & perks- An entrepreneurial adventure with a supportive, high-energy, execution-focused team.
- A product already live with delighted customers in a fast-growing market (healthcare automation, voice AI).
- A real scaling phase with lots to build.
- Meaningful responsibilities from day one.
- An attractive compensation package + BSPCE.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementclient onboardingprocess designreporting automationdata science concepts
Soft Skills
problem-solvingclient-orientedorganizationalcommunicationcreativity