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Customer Success Analyst – Onboarding, Civil Engineering, Architecture
Vobi (YC W22)Customer Success Analyst improving client experiences in the construction industry at Vobi. Focus on onboarding, product feedback, and enhancing client engagement strategies.
About the role
Key responsibilities & impact- Ensure the best possible customer experience from onboarding through daily adoption, providing proactive guidance for optimal use of the platform
- Conduct onboarding, follow-up routines, and maintain communication with our new customers
- Assist the product team in the continuous improvement of the platform by collecting customer feedback and identifying ways to increase engagement and delivered value
- Monitor KPIs and prevent churn across the customer portfolio
- Identify more efficient ways to unblock customers' implementation journey, leveraging technology, automation, and AI to accelerate adoption and reduce implementation friction.
Requirements
What you’ll need- Bachelor's degree in Civil Engineering or Architecture
- Previous experience in customer experience operations, preferably in technology or SaaS companies (a plus)
- Excellent verbal and written communication skills
- Investigative, curious mindset for problem-solving
- Interest in and familiarity with AI and automation tools, using them day-to-day to increase productivity and improve processes
- Empathy to understand and guide customers
- Strong organizational and time management skills.
Benefits
Comp & perks- Competitive salary aligned with market rates
- Opportunity for equity participation
- Relaxed work environment with many growth opportunities and support to develop your career
- Semiannual in-person company gatherings
- Gympass
- Birthday day off
- Remote and flexible work
- Freedom to propose new ideas and take on significant responsibilities.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer experience operationsKPI monitoringproblem-solvingautomationAI
Soft Skills
communication skillsinvestigative mindsetcuriosityempathyorganizational skillstime management
Certifications
Bachelor's degree in Civil EngineeringBachelor's degree in Architecture