Customer Experience

Vobi (YC W22)

Customer Experience role at Vobi, revolutionizing construction industry support remotely. Engage with clients, resolve queries, and contribute to internal process improvements.

Posted 5/7/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Act as the point of contact for customers via email, phone, or chat;
Serve as the internal focal point for resolving customer-related challenges;
Triage incoming tickets and carefully analyze requests, assessing whether they need escalation to other teams and prioritizing urgency;
Manage internal communication to minimize response times to customers;
Assist with operational procedures related to implementing the platform for customers;
Build customer relationships through support activities, aiming to increase retention;
Propose improvements to internal processes and suggest actions that increase customer satisfaction and loyalty, based on support experience;
Work to evolve support processes through the use of AI.

Requirements

What you’ll need

Minimum of 1 year of customer support experience
Willingness to provide support and assistance to our customers and help them resolve issues
Planning and organizational skills
Strong analytical, facilitation, and conflict-resolution abilities
Ability to work well in a team, with flexibility to adapt to change
Curiosity and openness to learn and use AI solutions in day-to-day work.

Benefits

Comp & perks

Competitive compensation relative to the market
Possibility of equity participation
Casual work environment with many growth opportunities and support for career development
Semi-annual in-person company gatherings
Gympass
Birthday day off
Remote and flexible work
Freedom to propose new ideas and take on significant responsibilities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportticket triageissue resolutionoperational proceduresAI solutions

Soft Skills

planning skillsorganizational skillsanalytical abilitiesfacilitation skillsconflict-resolution abilitiesteamworkflexibilitycuriosityopenness to learn