Customer Success – Civil Engineering & Architecture
Vobi (YC W22)
full-time
Posted on:
Location Type: Remote
Location: Brazil
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About the role
- Ensure the best possible customer experience, from onboarding through daily adoption, by providing proactive guidance for optimal platform use
- Conduct onboarding, follow-up routines, and communications with our new clients
- Assist the product team in continuous platform improvement by collecting customer feedback and identifying ways to increase engagement and delivered value
- Monitor KPIs and prevent churn across the customer portfolio
Requirements
- Degree in Civil Engineering or Architecture
- Excellent verbal and written communication skills
- Investigative, curious mindset for problem-solving
- Empathy to understand and guide customers
- Strong organizational and time-management skills
- Previous experience in customer experience/operations, preferably at technology or SaaS companies (a plus)
Benefits
- Competitive market-based compensation
- Opportunity for equity participation
- Casual work environment with strong growth opportunities and support for career development
- Semiannual in-person team events
- Gympass (corporate gym membership)
- Birthday day off
- Remote and flexible work
- Freedom to propose new ideas and take on significant responsibilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent verbal communicationexcellent written communicationproblem-solvingempathyorganizational skillstime-management skills
Certifications
degree in Civil Engineeringdegree in Architecture