Vobi (YC W22)

Customer Success, Civil Engineering and Architecture

Vobi (YC W22)

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Ensure the best possible customer experience, from onboarding to daily adoption, providing proactive guidance for optimal use of the platform
  • Conduct onboarding, follow-up routines, and ongoing communication with new customers
  • Support the product team in the platform's continuous improvement by collecting customer feedback and identifying ways to increase engagement and delivered value
  • Monitor KPIs and prevent customer churn

Requirements

  • Degree in Civil Engineering or Architecture
  • Excellent verbal and written communication skills
  • Investigative and curious mindset for problem-solving
  • Empathy to understand and guide customers
  • Strong organizational and time-management skills
  • Previous experience in customer experience operations, preferably at technology or SaaS companies (a plus)
Benefits
  • Competitive market-based compensation
  • Equity participation opportunity
  • Relaxed work environment with abundant growth opportunities and support for career development
  • Semiannual in-person company gatherings
  • Gympass
  • Birthday day off
  • Remote and flexible work
  • Freedom to propose new ideas and take on significant responsibilities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent verbal communicationexcellent written communicationproblem-solvingempathyorganizational skillstime-management skills
Certifications
degree in Civil Engineeringdegree in Architecture