Senior Business Analyst

VO2 GROUP

Success & Advisory Manager driving user adoption of EmpowerHub at InsideBoard AI. Leading strategic engagement and collaboration within a high-impact, cross-functional environment.

Posted 5/28/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Centralize strategy: Capture business priorities from leadership and consolidate them into a coherent execution roadmap.
BU Champion Management: Identify, onboard, and coach BU champions to promote community-driven success.
Design Authority & Best Practices: Ensure optimal use of InsideBoard AI through governance frameworks, rituals, and platform guidelines.
Engagement and Success Plan Management: define Business or Change management campaigns plan, contribute to enablement plans, training, and comms assets to support business digital transformation at scale.
Campaign Management: Support the creation, configuration, and rollout of platform campaigns; monitor adoption and performance.
Success Community Insights: Analyze community behaviour and user engagement to detect opportunities, blockers, and KPIs to improve.
Co-lead Governance & PMO: Coordinate operational governance across business units, including follow-ups, reporting, and leadership reviews.
Business Needs Prioritization: Centralize feature requests and feedback; manage a prioritized backlog that reflects business impact.
User Enablement: Empower BU leads to become autonomous in campaign management, analytics, and platform operations.

Requirements

What you’ll need

7–10 years of experience in Customer Success, Digital Transformation, Program Management, or Strategic Advisory roles.
Proven ability to engage cross-functional stakeholders in complex environments.
Background in rolling out digital platforms (Salesforce, ServiceNow, SuccessFactors, etc.) at enterprise scale.
Strong business analysis and process optimization skills.
Comfortable leading governance rituals, PMO routines, and executive alignment.
Tools: Salesforce, Jira, Confluence, Excel, SharePoint, dashboard/BI tools.
Industry experience across BPO, automotive, publishing, retail, travel, or nonprofit is a plus.
Digital early adopter with experience in functional digital configurations
Capacity to work in a fast-paced Enterprise B2B and Scale-up environment
Bilingual (French/English) is a bonus, but not required.

Benefits

Comp & perks

Base Salary: Competitive, commensurate with experience
Vacation: unlimited paid time off
Sick Days: 10 per year
Health Benefits: a dedicated allowance to choose the best option for your health.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessDigital TransformationProgram ManagementStrategic AdvisoryBusiness AnalysisProcess OptimizationDigital Platform RolloutFunctional Digital ConfigurationsCampaign ManagementUser Enablement

Soft Skills

Stakeholder EngagementLeadershipCross-functional CollaborationGovernanceCommunicationCoachingAnalytical SkillsAdaptabilityAutonomyCommunity Engagement