VJ X-Ray

Manager

• Take on a leadership role and shape outstanding customer experiences.
• Recruit, manage, and develop a geographically dispersed team of Field Service Engineers and Automation Engineers across the US.
• Oversee the planning and scheduling of all US field service operations.
• Support escalated cases as a 1st and 2nd level contact, offering hands-on troubleshooting for X-ray NDT systems.
• Ensure a smooth customer experience and foster long-term relationships.
• Manage daily operations, define team processes, and guide technicians on complex system issues.
• Monitor key performance indicators (KPIs) and ensure service excellence and compliance with quality and safety standards.
• Actively drive the expansion of the service business by promoting established service products, contract agreements, and spare parts programs.
• Collaborate with VisiConsult’s German headquarters and global service organization.

Field Service Manager – Americas