Vizo Financial Corporate CU

Customer Support

• The Payment Support Specialist serves as a trusted payments expert, providing personalized and relationship-focused support enabling credit union success.
• This role requires expertise across four critical domains: technical system operations, payment rail mechanics, regulatory and compliance requirements, and payment risk management.
• Educate credit unions on payment operations, system functionality, and workflows across ACH, domestic wires, foreign wires, foreign checks, instant payments, bill pay, checks and deposit capture.
• Respond to payment scenario questions by explaining available options and requirements.
• Maintain accurate records in systems (CRM, ticketing platforms).
• Investigate payment issues including ACH returns, wire rejections, check returns and adjustments, file rejections and transaction errors.
• Work with teams to resolve credit union needs and to inform process and product improvements.