Develop and maintain the product strategy and roadmap for digital workplace infrastructure services aligned to enterprise goals and user experience objectives
Use digital experience monitoring (DEM) data and analytics to identify issues, prioritize improvements, and inform product decisions
Collaborate with Infrastructure Engineering and Digital Workplace leadership to deliver reliable, secure, and high-performing technologies
Own and manage the product backlog, balancing enhancements, maintenance, and innovation
Translate data insights into actionable product features, process improvements, and service-level objectives
Partner with operations and service management teams to identify root causes and proactively resolve issues impacting employee experience
Define and track KPIs and success metrics to measure product performance and employee experience outcomes
Serve as a liaison between technology teams and business stakeholders to align priorities, communicate progress, and drive adoption
Identify opportunities for automation, self-service, and cost optimization across the digital workplace

Requirements

Relevant degree preferred
7 or more years of experience as a Product Owner or Product Manager required
Experience owning internal-facing platforms or services (not only customer-facing applications) required
Experience working within digital workplace or IT service environments (e.g., Microsoft 365, endpoint management, ITSM platforms such as ServiceNow or Ivanti) required
Experience leveraging digital employee experience (DEX) tools and telemetry data required
Demonstrated ability to gather voice of customer (VOC) insights (tickets, telemetry, user feedback) and translate into prioritized backlog required
Proven ability to measure outcomes such as adoption, ticket reduction, and user experience improvements required
Strong stakeholder management skills with experience working across engineering, service desk/support, and business teams required
Ability to influence, challenge direction, and drive alignment across stakeholders required
Experience defining and managing product roadmaps, including prioritization and tradeoff decisions required
Demonstrated ability to communicate product strategy and rationale ('the why') effectively required
Experience treating internal services as products with focus on user experience, adoption, and continuous improvement required
Experience working within agile methodologies and product lifecycle management required
Strong analytical skills with ability to translate technical data into business value required
Familiarity with AI tools such as Copilot and ChatGPT preferred.
You must be authorized to work in the United States without sponsorship.

Benefits

Vizient has a comprehensive benefits plan!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product strategydigital experience monitoringKPI trackingproduct backlog managementdata analysisautomationself-serviceagile methodologiesproduct lifecycle managementuser experience improvements

Soft Skills

stakeholder managementinfluencecommunicationcollaborationanalytical skillsproblem-solvingprioritizationcustomer insight gatheringalignmentcontinuous improvement