Vizient, Inc

Manager, Client Success – Indirect Spend Technology

Vizient, Inc

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $77,400 - $135,400 per year

About the role

  • Lead the customer success program for assigned clients, guiding post-sale engagement and adoption of indirect spend technology platforms.
  • Manage client relationships to support retention, expansion, and long-term value realization.
  • Monitor client health using engagement metrics across technology usage, GPO contract utilization, and advisory services engagement.
  • Identify opportunities to increase client value and mitigate risk through proactive, data-informed action plans.
  • Collaborate with internal subject matter experts to deliver initiatives that drive measurable savings and performance improvements.
  • Support executive-level quarterly business reviews with insights derived from composite client health data.
  • Train and coach project leads on customer success best practices and oversee consistent execution.
  • Lead development and operationalization of client scorecards and performance dashboards.
  • Partner with analytics and platform teams to evaluate and refine engagement metrics tied to renewal, upsell, and savings outcomes.

Requirements

  • Relevant degree preferred.
  • 5 or more years of relevant experience required.
  • Experience in client success, consulting, supply chain, or spend management roles within healthcare preferred.
  • Knowledge of indirect procurement, group purchasing organizations, or spend management technology platforms.
  • Strong analytical skills with the ability to translate data into actionable insights.
  • Proficiency with CRM tools, reporting platforms, and technology adoption metrics.
  • Excellent written, verbal, and executive-level presentation skills.
Benefits
  • Vizient has a comprehensive benefits plan!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisclient successcustomer engagementperformance metricsindirect procurementspend managementadvisory servicestechnology adoption
Soft Skills
analytical skillscommunication skillspresentation skillscoachingcollaborationrelationship management