Infrastructure Engineer
Vizient, Inc
full-time
Posted on:
Location Type: Office
Location: Irving • Illinois, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $59,600 - $101,200 per year
Job Level
JuniorMid-Level
About the role
- Support and maintain Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and related applications.
- Develop and maintain automation scripts using PowerShell to improve efficiency, consistency, and compliance across systems.
- Monitor, troubleshoot, and resolve technical issues across supported platforms.
- Partner with business units to understand technology needs and provide practical solutions.
- Collaborate with stakeholders to document requirements, implement changes, and ensure successful adoption of new technologies.
- Assist in creating and delivering training sessions, job aids, and communications to improve end-user experience.
- Contribute to the design, improvement, and documentation of IT processes, standards, and Standard Operational Procedures (SOPs).
- Ensure system documentation, diagrams, and knowledge articles are accurate and up to date.
- Participate in change management, ensuring that updates are properly tested and communicated.
- Work with senior engineers and architects to implement new solutions and upgrades.
- Will be part of an on-call rotation.
- Provide Tier 2/3 support to Service Desk escalations.
Requirements
- Relevant degree preferred.
- Advanced degree preferred.
- 2 or more years of progressive IT experience in service desk, end-user support, telecommunications, and networking required.
- Hands-on experience supporting Microsoft 365 (M365) and MS Teams in a distributed enterprise environment required.
- Experience with Exchange Online, unified communications, and collaboration platforms required.
- Proficient with Excel, including basic reporting and data analysis required.
- Experience with PowerBI and PowerBI dashboarding preferred.
- Familiarity with RemedyForce or other incident management tools preferred.
- Proficiency with PowerShell command-line operations; scripting experience preferred.
- Experience working with telecom systems and vendors preferred.
- Strong written and verbal communication and documentation skills, with demonstrated ability to create clear technical documentation.
- Ability to effectively collaborate with diverse teams.
- Willingness to learn, adapt, and contribute to process improvements.
Benefits
- comprehensive benefits plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PowerShellMicrosoft 365Exchange OnlineExcelPowerBIscriptingtechnical troubleshootingdata analysisincident managementtelecommunications
Soft skills
communicationcollaborationdocumentationproblem-solvingadaptabilitytrainingstakeholder engagementprocess improvementcustomer supportteamwork
Certifications
relevant degreeadvanced degree