Implementation Specialist

• Lead the implementation process to identify the appropriate subject matter experts for customer training, integration, savings opportunities, and problem resolution.
• Develop actionable plans or programs for assigned provider relationships to optimize value.
• Drive strategic collaboration with service line consultants and Vizient Spend Management to present unified, value-driven opportunities to clients.
• Create agendas and coordinate provider-facing progress by providing regular communication in regard to implementation steps.
• Set implementation timelines and goals, consistently monitoring and communicating to ensure timelines and goals are met.
• Demonstrate product knowledge of Excelerate contracted products to support provider clinical decision-making, and to conduct value analysis product conversions, measuring and communicating success and savings against Vizient provider value proposition and operational metrics.
• Ensure exceptional customer experience by providing education to providers so that they maximize use of Vizient tools, identifying implementation roadblocks, and using available resources to address and resolve issues in a timely manner.

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