Senior IT Specialist

Viz.ai

Senior IT Specialist at Viz.ai serving as the first line of technical support for employees. Troubleshooting IT issues and collaborating with cross-functional teams in a remote environment.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $104,000 - $150,000 per yearWebsite

Tech Stack

Tools & technologies

CloudJamfMacOS

About the role

Key responsibilities & impact

Troubleshoot and resolve issues related to hardware, software, network connectivity, and enterprise applications.
Triage and manage incoming IT support tickets; escalate issues when necessary to appropriate teams.
Install, configure, and maintain computers, peripherals, and software for employees.
Support employee lifecycle processes including IT onboarding and offboarding (user provisioning, hardware setup, software deployment).
Manage user access and permissions across systems and applications, ensuring proper role-based access control.
Follow up with employees to ensure satisfactory issue resolution and maintain high levels of end-user satisfaction.
Collaborate with Security, Engineering, and Operations teams to ensure IT systems are secure, compliant, and aligned with organizational policies.
Implement and manage endpoint management tools (e.g., Intune, Jamf) to monitor and maintain device health and compliance.
Administer identity and access management tools such as Okta.
Contribute to IT documentation, process improvements, and internal knowledge base development.

Requirements

What you’ll need

4-6 years of experience in an IT/SaaS company
Strong knowledge of Windows and macOS systems, networking fundamentals, and SaaS applications.
Hands-on experience with identity and access management (Okta) and endpoint management tools (Intune, Jamf).
Skilled in troubleshooting hardware, software, and network issues across distributed environments.
Familiarity with IT onboarding/offboarding, user provisioning, and asset setup.
Ability to work independently in a global work environment, prioritize tasks, and collaborate effectively with cross-functional teams.
Service-oriented mindset with a strong focus on user experience and issue resolution.
Adaptability in fast-paced environments with a proactive approach to process improvement.
Attention to detail and accountability in managing systems, documentation, and compliance.
Knowledge of cloud security best practices and infrastructure as code is a plus.

Benefits

Comp & perks

medical
dental
vision
401(k)
generous vacation
additional benefits to full-time employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootinghardware supportsoftware supportnetwork connectivityuser provisioningrole-based access controlcloud securityinfrastructure as codeendpoint managementSaaS applications

Soft Skills

service-oriented mindsetuser experience focusindependent worktask prioritizationcollaborationadaptabilityproactive approachattention to detailaccountabilityissue resolution