Advanced Application Platform Support Specialist

Viz.ai

Provide external technical support for Viz.ai's app users, managing incidents across cloud and on-prem systems. Assist in the continuous improvement of healthcare solutions.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $31 - $41 per hourWebsite

Tech Stack

Tools & technologies

AndroidAWSCloudGrafanaiOSJenkinsLinuxSFDCTCP/IP

About the role

Key responsibilities & impact

Provide technical support for external technical and non-technical users of the Viz app and its infrastructure, supporting on-premises and cloud-based virtual machines and networks.
Collaborate with customer IT teams and internal Viz.ai customer-facing and technical teams to troubleshoot and resolve issues.
Monitor/support 24×7×365 hosted Linux VMs and AWS cloud integrations; interpret Grafana alerts and resolve or escalate with hospital IT teams.
Communicate with Viz.ai Product team regarding product update suggestions / feature additions based on customer feedback.
Triage a wide range of issues across hardware, software, network connectivity, clinical applications, desktops, laptops, mobile devices, and peripherals.
Utilize internal tools (Jenkins/Grafana/AWS configs) to resolve DICOM, PACS, TCP/IP routing, algorithm performance, and Viz software issues.
Analyze Coralogix logs for system performance/data processing.
Create/maintain documentation in ticket management system (SFDC), Knowledge Base articles, and troubleshooting guides.

Requirements

What you’ll need

2+ years experience providing enthusiastic and empathetic software as a service (SaaS) technical support and customer service to external customers
Excellent communication skills (phone, email, chat, and documentation) with a track record of continuous improvement
Hands-on experience with local and cloud networking, Amazon Web Services (AWS), virtualization, and iOS/Android mobile applications
Linux system administration experience is preferred
Healthcare interface/integration and medical imaging (DICOM) experience is a plus
Experience supporting FDA-regulated software as a medical device (SaMD) is a plus
You treat AI as a core part of your workflow, using tools like ChatGPT to enhance productivity and output.

Benefits

Comp & perks

Medical, Dental, and Vision insurance
401(k)
Generous vacation
Additional benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportLinux system administrationcloud networkingAmazon Web Services (AWS)virtualizationDICOMPACSTCP/IP routingalgorithm performancedata processing

Soft Skills

communication skillscustomer serviceenthusiasmempathycontinuous improvementcollaborationtroubleshootingdocumentation