Junior Help Desk Analyst, Fluent Spanish

Vivovita

Help Desk Analyst providing technical support in Portuguese and Spanish for corporate users. Involves troubleshooting hardware and software issues and assisting with ITSM tools.

Posted 6/16/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Assist users by phone, portal, email, chat, and corporate tools in Portuguese and Spanish.
Log, categorize, prioritize, and track incidents and requests in the ITSM tool.
Execute support procedures for Microsoft Windows, Microsoft 365, Outlook, Teams, user access, and workstations.
Perform password resets, user unlocks, and basic Active Directory validations according to procedures.
Initial troubleshooting: perform basic diagnosis of hardware, software, connectivity, and corporate system issues.
Escalate tickets to specialist teams when necessary, ensuring high-quality documentation of recorded information.
Follow scripts, runbooks, and operational procedures, and contribute to user satisfaction.

Requirements

What you’ll need

Completed technical education or currently pursuing a degree in Information Technology, Networks, Information Systems, or related fields.
Experience in Help Desk, Service Desk, technical support, or corporate user support.
Fluent Spanish required, with verbal and written communication skills.
Knowledge of Microsoft Windows, Microsoft 365, basic Active Directory, basic networking, and remote access tools.
ITSM tools

Benefits

Comp & perks

Meal allowance (Pluxee Benefits)
Health and dental insurance (extendable to dependents)
Childcare assistance
Life insurance
Private pension plan
Birthday day off (one day off during your birthday month)
Profit-sharing
Exclusive employee offer from Vivo (50% discount on the bill in your name), with special discounts on landline, broadband, and TV
Discounts at universities, courses, and continuing education
Partnerships with Sesc and Senai
Well-being programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft WindowsMicrosoft 365Active Directorytechnical supportnetworkingtroubleshootingincident managementuser access managementremote access toolsITSM tools

Soft Skills

communicationcustomer serviceproblem-solvingdocumentationteam collaborationuser satisfactionprioritizationorganizationverbal communicationwritten communication