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About the role
Key responsibilities & impact- Support the operation of the data center, IT systems, and network services, ensuring continuity of critical business processes and the efficient delivery of products and services to customers;
- Provide technical and operational support for internal and external requests;
- Continuously monitor environments and systems, identifying and addressing incidents;
- Respond to service tickets and provide remote support to users;
- Provide support and troubleshooting for network equipment, with a focus on Cisco switches and routers.
Requirements
What you’ll need- Bachelor's degree completed or in progress in Networks, Information Technology, or other related areas.
Benefits
Comp & perks- Meal voucher (Pluxee Benefits);
- Medical and dental assistance (extendable to dependents);
- Childcare allowance;
- Life insurance;
- Private pension plan;
- Birthday day off (1 day off during the birthday month);
- Profit-sharing;
- Exclusive employee offer from Vivo (50% discount on a bill in your name), with special discounts on landline, broadband, and TV;
- Discounts at universities, courses, and continuing education programs;
- Partnerships with Sesc and Senai;
- Wellness programs.
ATS Keywords
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Hard Skills & Tools
network supporttroubleshootingCisco switchesCisco routersdata center operationsIT systems managementincident managementservice ticket responseremote support