Aquatics Technical Support Specialist II

VivoAquatics

Provide technical support for product users while establishing trust with clients. Ensuring exceptional service quality as Aquatics Technical Support Specialist II for VivoAquatics.

Posted 5/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $29 per hourWebsite

About the role

Key responsibilities & impact

Provide exceptional customer service to all clients and internal team members who contact Support
Proficiently establish and nurture client relationships by regularly performing client check-ins and profile analysis
Ensure a complete client onboarding process in VivoPoint, including user set up, notification preference, preliminary VivoPoint training, and confirmation that systems were installed correctly
Respond promptly and accurately to customer inquiries via phone, email, or chat channels
Identify and address customer needs, guiding them in utilizing specific product features effectively
Effectively guide clients and team members through basic to intermediate troubleshooting procedures; accept and respond to escalated calls from Aquatics Technical Support Specialist I.
Conduct comprehensive analysis to detect and report product malfunctions, including testing various scenarios or simulating user experiences
Create, maintain, and update our internal databases with relevant customer information as required
Proactively perform simple analysis on client data to look for trends and provide training and offer assistance, recommendations, and solutions
Export client data from VivoPoint to external programs in order to present to management and/or client as needed
Collaborate with team members by sharing feature requests and suggesting effective workarounds for common to advance issues
Proactively inform customers about new product features and functionalities, ensuring they stay updated
Follow up with customers to confirm resolution of their issues and satisfaction with the provided solutions
Serve as a liaison between the customer support team, management, and clients to enhance service quality and boost business productivity
Coordinate with the Account Management team to guarantee the satisfaction of our current clients with our products and services
Collaborate with the Channel Partner department to schedule repairs and warranty work efficiently
Participate in internal meetings to discuss client status and trends and to brainstorm ideas on how to improve the client experience
Additional tasks as assigned by management

Requirements

What you’ll need

Comprehensive knowledge of CRM systems and their functionality
Exceptional knowledge of VivoPoint systems and its functionality
Proficient in utilizing computer systems and adept at navigating various software programs efficiently
Proficient in analyzing client data to derive insights and make informed decisions
Outstanding customer service skills, encompassing expertise in de-escalation techniques to effectively manage and resolve customer concerns
Ability to navigate through software applications to effectively guide clients and team members through basic to intermediate troubleshooting procedures
Exceptional communication skills, both written and verbal, to effectively interact with clients and team members
Strong problem-solving abilities, with a demonstrated capacity to exhibit patience when addressing challenging cases
Strong organizational abilities, enabling effective time management and successful multitasking
Detail-oriented approach with a commitment to maintaining accurate records and documentation
Demonstrated adaptability and the ability to thrive in a dynamic and fast-paced work environment, responding adeptly to changing priorities and customer needs
Collaborative mindset to contribute to cross-functional teams and achieve common goals
Highly self-motivated and passionately driven to achieve professional success
Ability to move, lift, carry, and push objects weighing up to 25 lbs on an occasional basis
Willingness and availability to work on weekends and holidays as required

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account VivoAquatics Website LinkedIn All Job Openings 51 - 200 employees 💰 $2M Venture Round on 2023-01 VivoAquatics is the leading provider of innovative water management solutions to hotels, resorts, multi-family apartment owners, health clubs, municipalities and waterparks worldwide. We help our clients protect their assets (i.e., guests, equipment, structures) and manage costs through the development of brand standards and best practices, the implementation of leading edge chemical automation equipment. Our SaaS platform, VivoPoint (www.vivopoint.com), is the industry standard for aquatic management systems and remote monitoring.Global partners include Marriott International (Marriott, Courtyard, Ritz Carlton, St. Regis, Westin, Sheraton), MGM Resorts International (Aria, Bellagio, Vdara), Wet'n'Wild Waterparks, The Irvine Company, and other industry leaders in hospitality fitness and facilities management. Aquatics Technical Support Specialist II 🔥 1 hour ago 🇺🇸 United States – Remote 💵 $22 - $29 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide exceptional customer service to all clients and internal team members who contact Support
Proficiently establish and nurture client relationships by regularly performing client check-ins and profile analysis
Ensure a complete client onboarding process in VivoPoint, including user set up, notification preference, preliminary VivoPoint training, and confirmation that systems were installed correctly
Respond promptly and accurately to customer inquiries via phone, email, or chat channels
Identify and address customer needs, guiding them in utilizing specific product features effectively
Effectively guide clients and team members through basic to intermediate troubleshooting procedures; accept and respond to escalated calls from Aquatics Technical Support Specialist I.
Conduct comprehensive analysis to detect and report product malfunctions, including testing various scenarios or simulating user experiences
Create, maintain, and update our internal databases with relevant customer information as required
Proactively perform simple analysis on client data to look for trends and provide training and offer assistance, recommendations, and solutions
Export client data from VivoPoint to external programs in order to present to management and/or client as needed
Collaborate with team members by sharing feature requests and suggesting effective workarounds for common to advance issues
Proactively inform customers about new product features and functionalities, ensuring they stay updated
Follow up with customers to confirm resolution of their issues and satisfaction with the provided solutions
Serve as a liaison between the customer support team, management, and clients to enhance service quality and boost business productivity
Coordinate with the Account Management team to guarantee the satisfaction of our current clients with our products and services
Collaborate with the Channel Partner department to schedule repairs and warranty work efficiently
Participate in internal meetings to discuss client status and trends and to brainstorm ideas on how to improve the client experience
Additional tasks as assigned by management 🎯 Requirements
Comprehensive knowledge of CRM systems and their functionality
Exceptional knowledge of VivoPoint systems and its functionality
Proficient in utilizing computer systems and adept at navigating various software programs efficiently
Proficient in analyzing client data to derive insights and make informed decisions
Outstanding customer service skills, encompassing expertise in de-escalation techniques to effectively manage and resolve customer concerns
Ability to navigate through software applications to effectively guide clients and team members through basic to intermediate troubleshooting procedures
Exceptional communication skills, both written and verbal, to effectively interact with clients and team members
Strong problem-solving abilities, with a demonstrated capacity to exhibit patience when addressing challenging cases
Strong organizational abilities, enabling effective time management and successful multitasking
Detail-oriented approach with a commitment to maintaining accurate records and documentation
Demonstrated adaptability and the ability to thrive in a dynamic and fast-paced work environment, responding adeptly to changing priorities and customer needs
Collaborative mindset to contribute to cross-functional teams and achieve common goals
Highly self-motivated and passionately driven to achieve professional success
Ability to move, lift, carry, and push objects weighing up to 25 lbs on an occasional basis
Willingness and availability to work on weekends and holidays as required Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Program Manager – Technical Support, User Engagement 🕒 2 days ago General Dynamics Information Technology 10,000+ employees 🔒 Cybersecurity 🤖 Artificial Intelligence Website LinkedIn All Job Openings Program Manager overseeing technical support and user engagement for NIH Data Access Program. Collaborating with federal leadership and managing complex operational programs. 🇺🇸 United States – Remote 💵 $165.8k - $224.3k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Technical Support Representative 🕒 2 days ago DFN 1 - 10 💳 Fintech 🤝 B2B 👥 B2C Website LinkedIn All Job Openings Technical Support Representative providing front-line technical and customer support for fiber internet services. Managing customer tickets and assisting with troubleshooting and service needs. 🇺🇸 United States – Remote 💵 $21 - $26 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required Technical Support Engineer 🕒 2 days ago Wildix 201 - 500 📡 Telecommunications ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Technical Support Engineer providing VoIP support and troubleshooting for US retail. Collaborating with internal teams to implement and support customer-facing solutions while managing multiple deployments. 🇺🇸 United States – Remote 💵 $70k - $80k / year ⏰ Full Time 🟠 Senior 🔴 Lead 📞 Support Engineer Firewalls VoIP Customer Technical Support Specialist 🕒 3 days ago STCR 51 - 200 🛒 Retail 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Customer Technical Support Specialist providing technical assistance for POS systems. Responsible for troubleshooting, customer satisfaction, and collaboration with internal teams. 🇺🇸 United States – Remote 💵 $19 - $21 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Technical Analyst – MMIS, Medicaid Pharmacy 🕒 3 days ago Gainwell Technologies 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Advisor Technical Analyst utilizing SQL to enhance MMIS Medicaid Pharmacy systems. Supporting technical execution and data validation in a full-time remote role with Gainwell Technologies. 🇺🇸 United States – Remote 💵 $86.8k - $124k / year 💰 Grant on 2023-06 ⏰ Full Time 🟠 Senior 🔴 Lead 📞 Support Engineer 🦅 H1B Visa Sponsor SDLC SQL View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

CRM systemsVivoPointdata analysistroubleshooting procedurescustomer onboardingclient check-insdatabase managementexporting dataproduct featuresmalfunction detection

Soft Skills

customer servicede-escalation techniquescommunication skillsproblem-solvingorganizational abilitiesdetail-orientedadaptabilitycollaborationself-motivationtime management