Vivo (Telefônica Brasil)

Consultant

• Support the definition and evolution of digital platform architectures, following established standards and guidelines.
• Work on the technical design of solutions based on services, APIs and business domains.
• Contribute to the application of Domain Driven Design (DDD) concepts.
• Support initiatives to decouple legacy systems and modernize platforms.
• Participate in the definition and consumption of APIs and integration contracts.
• Help build reusable, product-oriented platforms.
• Collaborate with engineering, product and data teams to enable technical solutions.
• Participate in technical analyses, architecture reviews and code reviews.
• Contribute to continuous improvements in performance, scalability and resilience.
• Support observability, testing and technical quality practices.
• Apply computational thinking to solve technical problems of medium complexity.

Digital Platforms Architecture Consultant

Analyst

• Design and evolve digital channel architectures for Web and Mobile, following established architectural guidelines.
• Contribute to defining technical solutions for Web (React) and Mobile (Flutter) applications.
• Support the application of frontend and mobile architecture best practices, ensuring organization, performance, and maintainability.
• Work closely with development teams, supporting code decisions, structure, and technical standards.
• Contribute to the correct separation between the channel layer, backend services, and platforms.
• Participate in technical analyses, code reviews, and architectural reviews.
• Support continuous improvement initiatives in performance, security, and user experience.
• Contribute to the evolution of design systems, reusable components, and cross-channel patterns.
• Work on consuming and integrating APIs and backend services.
• Support observability practices, automated testing, and CI/CD.
• Apply analytical and computational thinking to solve medium- and high-complexity technical problems.

Channel Architecture Analyst – Sr

• Develop workaround solutions for bugs.
• Develop automations for repetitive tasks.
• Develop tools and code to fix business-critical issues.
• Develop monitoring dashboards for services/business (ELK, Power BI, Datadog, ServiceNow, Grafana)
• Attend meetings to gather and understand customer pain points.
• Support teams with area/service metrics.
• Act as a point of reference to address issues and seek solutions with the operation's technical teams.
• Provide reports and metrics on service performance.
• Perform performance troubleshooting, proposing optimizations and systemic improvement opportunities;
• Analyze and monitor systems to accelerate problem identification and minimize customer impact;
• Conduct root cause analysis for permanent resolution (PRB handling);
• Manage, control, and follow up incidents related to the area;
• Implement improvements and create large-scale solutions to remediate technical liabilities;
• Participate in technical meetings;
• Provide support to client areas (environment analysis with a business emphasis);
• Understand system integrations;
• Understand systems functionally, with a view of business rules;
• Map processes and propose improvement solutions to support business needs.

Senior Systems Analyst

Inside Sales

• Provide B2B customer service, managing and maintaining a portfolio of B2B clients and closing new deals through consultative selling;
• Present Vivo's solutions portfolio and serve customers through digital channels (inside sales);
• Sell Mobile and Fixed Telephony products, IT solutions, advanced technology and value-added services;
• Monitor channel and portfolio KPIs, analyze data and execute commercial actions to meet and exceed targets;
• Track the sales pipeline, identifying blockers, backlogs and pending issues that could impact deal closures;
• Prepare and maintain daily sales reports;
• Handle critical situations, maintaining regular contact with customers and internal teams.

Business Manager, Inside Sales

Security Engineer

• Manage a team of occupational safety technicians in routine activities, scheduling tasks and developing Occupational Safety actions;
• Perform activities focused on prevention, complying with legal requirements and conducting assessments to identify all possible risks present in the workplace or related to the execution of work tasks;
• Monitor work routines in stores, administrative offices, call centers and field operations;
• Develop APR (Preliminary Risk Analysis), Safety Reports and other related documents;
• Prepare, review and validate Work Safety Instructions;
• Design safety programs proposing preventive and corrective actions to eliminate risks;
• Support the preparation of defense strategies for labor and legal proceedings and other cases, in coordination with other company departments;
• Conduct technical studies to establish best practices in Occupational Safety;
• Develop awareness, education and guidance activities for different audiences, including active participation in Safety Dialogues (DSS);
• Provide technical guidance to occupational safety technicians;
• Conduct CIPA (Internal Commission for Accident Prevention) processes;
• Develop programs, participate in area meetings, carry out technical visits and promote safety campaigns;
• Develop and maintain technical standards and operational procedures by understanding work processes and applying company rules and procedures, as well as complying with related legislation;
• Conduct accident investigations, analyze statistical reports and report on indicator trends to management;
• Identify training needs related to occupational safety and accident prevention;
• Manage personal and collective protective equipment (PPE).

Occupational Safety Engineer

Human Resources

• Atuar como parceiro(a) estratégico(a) das áreas clientes, apoiando líderes na gestão de times, desenvolvimento e temas relevantes da jornada do colaborador.
• Realizar diagnósticos organizacionais e propor soluções de Gestão de Pessoas alinhadas às diretrizes corporativas.
• Conduzir temas de movimentações, estrutura, revisões organizacionais, budget de posições e análises de headcount.
• Apoiar e orientar líderes em processos de performance, clima, retenção, sucessão e gestão de talentos.
• Trabalhar de forma integrada com os Centros de Excelência (Atração, Cultura, Desenvolvimento, Experiência, Remuneração, etc.) para garantir execução de ponta a ponta.
• Acompanhar indicadores de pessoas e elaborar análises para tomada de decisão com base em dados.
• Atuar como guardião(ã) da cultura e dos valores Vivo, promovendo diversidade, diálogo aberto e uma experiência positiva para todas as pessoas.

Consultor Interno RH – HRBP

Customer Success Manager

• Manage a portfolio of strategic clients, fostering long-term relationships with high added value;
• Serve as the primary point of contact for clients, ensuring the execution of the success journey from activation/onboarding through contract renewal;
• Conduct governance meetings with C-level clients, presenting results, insights and action plans;
• Perform analyses of adoption, usage and value of contracted solutions to ensure full service adoption;
• Identify churn risks and upsell/cross-sell opportunities, working proactively with sales and product teams;
• Develop and monitor individualized success plans for each client;
• Ensure data accuracy and currency in the CRM and CS management platforms;
• Collaborate with technical, commercial and operational teams to orchestrate the best possible customer experience.