Vivo (Telefônica Brasil)

Product Designer

• Como Product Designer, você atuará junto às Squads de evolução do produto e será responsável pela criação e detalhamento de fluxos, organização das informações nas interfaces, prototipação em diversos níveis de profundidade, identificar necessidades de testes com usuários, criar e especificar layouts finais, acompanhar implementação final com desenvolvedores.
• Você fará parte de uma equipe multidisciplinar de Design de Produto que atua fortemente na transformação digital em uma das maiores TELCOs do mundo.

Senior Product Designer

Analyst

• Elicit, analyze and document functional and non-functional requirements for payment solutions (PIX, cards, boleto, digital wallets, reconciliation and other payment methods);
• Model business processes using BPMN, flowcharts and user stories, supporting backlog prioritization in agile environments (Scrum/Kanban);
• Validate business rules for authorization, capture, refunds and fraud prevention, ensuring compliance with regulatory standards;
• Perform gap analysis on existing systems, propose improvements and oversee user acceptance testing (UAT);
• Produce documentation and specifications (epic checklists, traceability matrix, product backlog, story writing and estimation, test scenarios and evidence, etc.);
• Collaborate with IT teams to translate requirements into technical specifications, participating in refinement sessions and agile ceremonies;
• Monitor performance indicators (transaction time, decline/rejection rate) and recommend data-driven optimizations;
• Support regulatory audits and document compliance in response to regulatory changes.

Senior Functional Analyst – Payments

ServiceNow

• Develop and customize applications on the ServiceNow platform using App Engine Studio, including workflows, forms and low-code integrations;
• Configure and optimize Playbooks in Workspaces (Agent Workspace and Employee Center) for guided service flows;
• Maintain ServiceNow instances (Yokohama version and later), applying updates and performance tuning;
• Collaborate with agile squads to deliver features, perform testing and provide second-level support;
• Support exploration of new modules (ITOM, SecOps) and participate in proofs of concept;
• Document solutions and contribute to the team's knowledge base.

Mid-level Developer – ServiceNow

• Proficiency in SAP RE;
• Monitor the team's weekly results to consolidate efficiency indicators;
• Record contract terms and financial indices that underpin adjustments/corrections during the contractual term;
• Manage contract terms, signaling approaching expiry dates;
• Support the negotiation team by updating the contract's financial flow using calculation memos (including pro-rata);
• Interact with accounting to mitigate risks or impacts that could cause financial losses;
• Participate in internal audits, consolidating information identified and verified by the negotiation team for lease contracts of stores, administrative sites, and technical sites;
• Manage the insurance database;
• Participate in external (SOX) audits of lease contracts for stores, administrative sites, and technical sites, contributing to excellent outcomes;

Senior Asset Management Analyst

Product Manager

• Map opportunities with stakeholders and translate business problems into data objectives (KPIs, OKRs).
• Define vision, value proposition, and roadmap for data products (datasets, semantic layers, features for AI, data APIs, and dashboards).
• Maintain a backlog of epics/stories with clear acceptance criteria (quality, coverage, latency, cost).
• Prioritize by business impact (CAC/LTV, churn, revenue, NPS, operational efficiency).
• Oversee the data lifecycle from ingestion to exposure (data catalog, APIs, BI), ensuring data quality (completeness, accuracy, compliance, SLOs).
• Plan releases, measure adoption, and promote continuous improvement and reuse.
• Ensure compliance with LGPD/GDPR (legal bases, data minimization, anonymization/pseudonymization, consent, data subject rights).
• Work with Security/Legal on DPIAs and controls (privacy by design, access controls/masking).
• Create functional documentation (data contracts), usage guides, and promote data literacy.
• Deliver executive status reports and rituals (QBRs) with outcomes and learnings.
• Run A/B tests, pilots, and causal analyses to validate hypotheses.
• Measure product value (usage, outcomes, ROI) and adjust the roadmap.

Data Product Owner – Consultant

Manager

• Team leadership
• P&L management
• Full ownership of the Atma app experience
• Creation of content, guided meditations and videos
• Drive business growth

Meditation Manager

Consultant

• Greet and screen customers on the sales floor.
• Identify customer needs.
• Negotiate and close sales.
• Present/offer fixed-line (landline) services to all customers.
• Provide scheduled appointments.
• Deliver personalized service to high-value customers (Platinum and V), focusing on customer retention and excellence in service.
• Provide basic technology support: backups, email and social media configuration, and general device troubleshooting.
• Build customer loyalty and retention.
• Telemarketing.
• Explain Vivo programs and customer benefits.
• Encourage the use of digital platforms.
• Assist customers with downloading and first-time use of the Meu Vivo app in every interaction.
• Follow quality procedures.
• Receive, control and reconcile cash movements in your register and perform the cash closing.
• Correctly execute processes and procedures under your responsibility.
• Actively participate in training, both on educational platforms and in-person.
• Know the market and competitors.
• Properly execute document management processes.
• Comply with Anatel (Brazil's National Telecommunications Agency) regulations.
• In the absence of the receptionist, serve at the front desk and assist with issuing service tickets according to the rotation schedule in the store's monthly plan.
• May be occasionally assigned new responsibilities dedicated to campaigns, projects or product launches.

Mid-level Business Consultant

Inside Sales

• Provide consultative B2B customer service
• Present Vivo’s solutions portfolio
• Sell mobile and fixed telephony products and IT solutions
• Monitor channel and customer-portfolio metrics
• Prepare and track daily sales reports
• Manage and resolve critical situations

Business Manager IS II – Inside Sales

Learning and Development

• Demonstrar e aplicar curiosidade ativa e constante por dados do negócio, do mercado e do aprendiz utilizando análise e pensamento crítico para desafiar e fundamentar decisões, propondo soluções inovadoras e assertivas, pautadas em evidências e insights sólidos.
• Liderar projetos para simplificar e otimizar o portfólio de ferramentas e plataformas de aprendizagem, visando a melhor experiência para o usuário (learner), consolidando cursos e jornadas em um ambiente integrado.
• Desenvolver e implementar trilhas de aprendizagem, programas de desenvolvimento e ações de upskilling/reskilling, com metodologias de aprendizagem de ponta propondo soluções inovadoras e simples e considerando as necessidades reais do negócio e dos colaboradores.
• Ser gestor de produtos e serviços com visão e metodologia de produto, trazendo olhar estratégico e de eficiência, propondo melhoria continua que combata complexidade desnecessária e que mantenha no portfólio os que entregam real resultado e impacto.
• Atuar como especialista consultivo, com visão estratégica e integrada de negócios, inspirando pares e stakeholders, colocando o cliente interno no centro das decisões e promovendo uma abordagem consultiva real, indo além da execução operacional.

Especialista de Produtos de RH – Desenvolvimento de Talentos

• Manage projects;
• Act as a problem solver;
• Support scaling agile teams (backlog, communication and delivery);
• Be a change agent and a reference for the agile culture within the company;
• Create a goal-driven culture using OKRs (the right goals for the right reasons), monitoring and driving progress within teams;
• Be consistently committed to delivering value;
• Support, advise and encourage people toward continuous improvement and increased efficiency;
• Continuously learn and bring the best market practices, techniques and approaches.

Projects and Systems Consultant

• In-person servicing of a client portfolio in the B2B segment, prospecting new business and presenting the product portfolio and customer service;
• Sale of Mobile and Fixed Telephony products, Digital Services, IT (including advanced and value-added services);
• Monitoring channel- and portfolio-specific indicators (KPIs); analyze, plan and execute activities to achieve sales and quality targets;
• Monitoring the processing pipeline, identifying bottlenecks, backlog and pending issues that may prevent or impede a sale from completing;
• Management of daily sales tracking reports;
• Work to resolve critical situations through recurring client contact and partnership with internal teams.

Business Manager III

• Atuação como PO de soluções de IA para identificação e gestão das necessidades do projeto: backlog, prioridades, plano de expansão etc.
• Conduzir descoberta de produto (product discovery), mapeando jornadas, dados disponíveis e oportunidades de automação inteligente.
• Avaliar modelos e soluções (machine learning, NLP, LLMs, IA generativa etc.) em conjunto com especialistas técnicos.
• Trabalhar de forma próxima a stakeholders de negócio (marketing, vendas, CX, logística, staff etc.) para garantir alinhamento e adoção das soluções.
• Acompanhar métricas de performance e impacto (ex: ROI, tempo de execução, eficiência operacional, satisfação do cliente).
• Gestão de processos para garantir as entregas dentro dos prazos estabelecidos e melhorias evolutivas necessárias aos projetos;
• Condução de POCs, avaliação e recomendação para contratação de serviços, ferramentas, pesquisas ou outros insumos que permitam o atingimento dos objetivos da estratégia;
• Desenvolvimento de apresentações executivas.