Sales Development Representative

Vivo (Telefônica Brasil)

SDR in B2B sales at Vivo. Conducting client outreach and managing commercial relations to drive growth.

Posted 6/16/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide B2B customer service, prospecting new accounts from pre-defined leads;
Present the GUD portfolio and serve customers through digital channels;
Monitor channel and customer-portfolio metrics, analyze data and execute commercial actions to meet and exceed targets;
Resolve critical situations, maintaining regular contact with customers and internal teams;
Interact with GN to map contacts and define the best strategy for joint action.

Requirements

What you’ll need

Proficiency in Microsoft Office to support daily commercial routines, controls and analyses;
Commercial mindset with the drive to get things done, results-oriented, consultative approach and active listening to understand customers' real needs;
Entrepreneurial mindset with an ownership mentality, responsibility for your portfolio and commitment to delivery;
Affinity for digital, interest in technology and innovation, with ease learning and working with software and systems;
Organized, with planning and discipline; able to prioritize tasks, act with a sense of urgency and complete daily demands;
Curious and eager to learn, questioning the status quo, proposing improvements and seeking new solutions;
Resilient, able to handle day-to-day commercial challenges, learn from difficulties and turn obstacles into growth;
Proactive, ambitious and restless for improvement, going beyond the basics with initiative to anticipate customer demands and needs;
Relationship-focused with digital empathy, putting the customer at the center, translating their needs into solutions and always maintaining an ownership perspective.

Benefits

Comp & perks

Choose the ideal benefit for you and your dependents through a digital platform with multiple categories including gym, meal voucher (VR), food allowance (VA), pharmacy assistance, medical and dental coverage and life insurance;
Company mobile phone — yes, a brand-new smartphone for you!
Unlimited voice and data plan — yes, unlimited — on the best mobile network, even faster with Vivo's 5G!
An exclusive offer from Vivo with special discounts on landline, broadband, TV and apps;
Eligible to receive an annual bonus or PPR (profit-sharing program);
Plan your future through a private pension plan;
Have children? You will be entitled to a subsidy to help with school, daycare or babysitter expenses;
Work in an environment that respects your personality, dress style and identity and allows you to be authentic. #VemdeVocê
Work remotely up to 2 days per week. #Mobility
Flexible working hours;
Enjoy a day off (Day off) to celebrate your birthday;
Participate in one of the largest corporate volunteering programs to help transform the world;
Benefit from our Educational Development Program offering partnerships with educational institutions at a discount, plus certifications and online courses;
Boost your career through our Internal Recruitment Program, in Brazil or abroad — we're present in over 17 countries! #VivoMinhaCarreira
Access a range of initiatives to improve your physical, emotional and social health. We offer #VivoBemEstar to encourage healthy habits and better quality of life — including access to nutritionists, psychologists, social services, telemedicine and more;
All our positions are open to people with disabilities and/or rehabilitated candidates. We have a culture that values diversity, differences and people's potential! #VivoDiversidade #VemPraVivo

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft Officedata analysiscommercial actionscustomer serviceprospectingdigital channelsmetrics monitoring

Soft Skills

results-orientedconsultative approachactive listeningentrepreneurial mindsetorganizational skillscuriosityresilienceproactivityrelationship-focuseddigital empathy