Senior Systems Analyst

Vivo (Telefônica Brasil)

Senior Systems Analyst for IT Support handling critical business solutions at Vivo. Collaborating with teams to develop and troubleshoot systems in a hybrid work environment.

Posted 6/10/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

Tech Stack

Tools & technologies

FlaskGrafanaJavaOraclePythonServiceNowSpringSpring BootSpringBootSQL

About the role

Key responsibilities & impact

Develop workaround solutions for bugs.
Develop automations for repetitive tasks.
Develop tools and code to fix critical business issues.
Develop monitoring dashboards for services/business (ELK, Power BI, Datadog, ServiceNow, Grafana).
Attend meetings to gather and understand clients' pain points.
Support teams by providing area/service indicators and metrics.
Serve as a point of reference for addressing issues and collaborating with the operation's technical teams to find solutions.
Provide reports and metrics on service performance.
Perform performance troubleshooting and propose optimizations and systemic improvement opportunities.
Analyze and monitor systems to accelerate problem identification and minimize customer impact.
Implement improvements and create large-scale solutions to address backlog or accumulated issues.
Participate in technical meetings.
Provide support to client areas (environment analysis with a business focus).
Understand system integrations.
Have functional knowledge of systems with an understanding of business rules.
Map processes and propose improvement solutions to support business needs.

Requirements

What you’ll need

Bachelor's degree preferred in Systems Analysis, Computer Science, Information Systems, or related fields.
Strong experience in Java (Java 8+), including:
Object-oriented programming
Collections, Streams and coding best practices
Integration with REST APIs
Frameworks such as Spring Boot, Spring Data and Spring MVC
Hands-on experience with Python, including:
Development of scripts and services
Data manipulation
Familiarity with frameworks (Flask or FastAPI desirable)
Experience developing dashboards or data collection for tools such as ELK, ServiceNow, Power BI, Datadog, Grafana
Service Owner mindset/profile
Requirements analysis (elicitation and understanding of requirements together with the PO)
Communication and interfacing between teams
Required knowledge: DML and DDL (SQL Server and Oracle), PL/SQL
Experience with performance analysis/troubleshooting and system monitoring.

Benefits

Comp & perks

Choose the benefits that best suit you and your dependents via a digital platform offering categories such as gym, meal vouchers (VR), food allowance (VA), pharmacy assistance, medical care, dental care and life insurance.
Corporate mobile phone. Yes, a brand-new smartphone for you!
Unlimited voice and data plan! Yes, unlimited! On the best mobile network, now faster with Vivo's 5G!
Exclusive Vivo offer with special discounts on landline, broadband, TV and apps.
Eligible to receive an annual bonus or PPR (profit-sharing program).
Plan your future through a private pension plan.
Have children? You will be eligible for a subsidy to help with school, daycare or nanny expenses.
Work in an environment that respects your personality, dress style and individuality — be authentic. #VemdeVocê
Work remotely up to 2 days per week. #Mobility
Flexible working hours.
Enjoy a day off to celebrate your birthday.
Participate in one of the largest corporate volunteer programs to help make a difference.
Take advantage of our Educational Development Program, offering partnerships with educational institutions at discounted rates; certifications and online courses.
Boost your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #VivoMinhaCarreira
Benefit from a range of initiatives to improve your physical, emotional and social wellbeing. We have #VivoWellbeing, which encourages healthy habits and quality of life! Available to employees: consultations with nutritionists, psychologists, social services, telemedicine, and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

JavaObject-oriented programmingCollectionsStreamsREST APIsSpring BootSpring DataSpring MVCPythonSQL

Soft Skills

communicationrequirements analysiscollaborationproblem-solvingperformance troubleshootingprocess mappingclient supportservice ownershipinterfacing between teamsunderstanding business rules