Mid-level Support Analyst

Vivo (Telefônica Brasil)

. Automating manual tasks . Leading internal infrastructure projects . Managing vendors . Incident resolution . Performing root cause analysis (RCA) for incidents . Problem management . Solution architecture . Mi

Posted 5/9/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AnsibleAzureCitrixCloudVMware

About the role

Key responsibilities & impact

Automating manual tasks
Leading internal infrastructure projects
Managing vendors
Incident resolution
Performing root cause analysis (RCA) for incidents
Problem management
Solution architecture
Migration of virtualization solutions
Knowledge of VDI deployment
Security skills (tools, patch application)
Focus on addressing obsolescence scenarios
Executive-level presentations
Networking fundamentals
Knowledge of multi-cloud environments

Requirements

What you’ll need

Proven professional experience and demonstrable knowledge in IT
Basic English
Bachelor's degree preferred in Systems Analysis, Computer Science, Information Systems, or related fields
Availability to work outside business hours and on weekends
VMware
Citrix
Shell scripting and PowerShell
Ansible
Operating system administration
Azure and OCI

Benefits

Comp & perks

Choose the ideal benefits for you and your dependents on a digital platform with various categories such as gym, meal voucher (VR), food allowance (VA), pharmacy assistance, medical coverage, dental coverage, and life insurance
Corporate mobile phone. Yes, a brand-new smartphone for you!
Unlimited voice and data plan! Yes, unlimited! An exclusive offer from Vivo, with special discounts on landline, broadband, TV and apps
Eligible to receive an annual bonus or PPR (profit-sharing/annual performance bonus)
Plan your future through a private pension plan
Have children? You will be entitled to a subsidy to help with school, daycare, or babysitter expenses
Work in an environment that respects your personality, dress style, and individuality, where you can be authentic. #VemdeVocê
Work remotely up to 2 times per week. #Mobility
Flexible working hours
Enjoy a day off (Day off) to celebrate your birthday
Participate in one of the largest corporate volunteer programs to help change the world
Benefit from our Educational Development Program, which offers partnerships with educational institutions at discounted rates, certifications, and online courses
Boost your career through our Internal Recruitment Program, in Brazil or abroad — we’re present in over 17 countries! #VivoMinhaCarreira

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

automationroot cause analysissolution architectureVDI deploymentsecurity skillsshell scriptingPowerShellAnsibleoperating system administrationmulti-cloud environments

Soft Skills

leadershipvendor managementincident resolutionproblem managementexecutive-level presentations