Vivo (Telefônica Brasil)

Mid-level Support Analyst – Virtualization, Windows

Vivo (Telefônica Brasil)

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Tech Stack

AzureCitrixCloudDNSFirewallsGoogle Cloud PlatformITSMVMware

About the role

  • Provide high-level technical support for corporate platforms, ensuring availability and performance.
  • Respond promptly to internal client requests, logging and resolving them according to technical procedures.
  • Manage and keep the knowledge base up to date, reviewing documentation and proposing process improvements.
  • Triage, categorize, qualify, and quantify service requests with agility and efficiency.
  • Collaborate with resolver teams to resolve and follow up on customer requests.
  • Identify automation opportunities and develop or propose tools to address them.
  • Participate in security forums to prevent cyberattacks and ensure compliance with LGPD (Brazilian General Data Protection Law).
  • Monitor technology trends and evaluate/recommend new solutions.
  • Perform system analysis and proactive tuning.
  • Seek tools to automate root cause analysis of problems.
  • Discuss area indicators (KPIs) analytically and collaboratively.
  • Meet annual targets agreed with leadership.
  • Foster productive technical discussions within the team.
  • Drive systematic upgrades of legacy environments, coordinating with internal areas.
  • Participate in technical and contractual discussions with hardware and service vendors.
  • Propose improvements to the test (QA) environment to optimize timelines and deliveries.
  • Support technical training of junior analysts, apprentices and interns.

Requirements

  • Bachelor's degree preferred in Information Technology, Computer Engineering, Information Systems or related fields.
  • Experience with VMware vSphere, Hyper-V, KVM, DCS, HCS and Citrix.
  • Management of hosts, clusters, templates, snapshots and high availability (HA).
  • Knowledge of vMotion, Storage vMotion, DRS, vCenter and ESXi.
  • Administration of Windows Server (2012, 2016, 2019, 2022).
  • Strong command of Active Directory, DNS, DHCP, GPO and WSUS.
  • Experience with PowerShell for task automation and scripting.
  • Experience with Microsoft Azure, OCI, GCP, DCS and HCS.
  • Management of virtual machines in cloud environments.
  • Knowledge of IaaS, PaaS, SaaS and hybrid cloud.
  • Experience with Azure AD, IAM and monitoring.
  • Knowledge of firewalls, VPNs, enterprise antivirus and server hardening.
  • Familiarity with ITSM tools (ServiceNow).
  • Analytical skills and a strong focus on problem solving.
  • Proactivity and autonomy to propose improvements.
  • Good communication skills for interaction with multidisciplinary teams.
  • Organized and detail-oriented in critical environments.
  • Collaborative mindset and willingness to share knowledge.
Benefits
  • Choose the benefits that suit you and your dependents via a digital platform with categories including gym, meal vouchers (VR), food allowance (VA), pharmacy assistance, health care, dental care and life insurance;
  • Company mobile phone. Yes, a brand-new smartphone for you!
  • Unlimited voice and data plan! Yes, unlimited! Vivo's 5G is up to 10x faster!
  • Exclusive Vivo offers with special discounts on landline, broadband, TV and apps;
  • Eligible to receive an annual bonus or PPR (performance-based profit sharing);
  • Plan for your future through a private pension plan;
  • Have children? You will be entitled to a subsidy to help with school, daycare or babysitter expenses;
  • Work in an environment that respects your personality, dress style and individuality, and where you can be authentic. #ComeAsYouAre
  • Work remotely up to 3 times per week. #Mobility
  • Flexible working hours;
  • Enjoy a day off to celebrate your birthday;
  • Participate in one of the largest corporate volunteer programs to help make a difference;
  • Benefit from our Educational Development Program offering partnerships with educational institutions at discounted rates, as well as certifications and online courses;
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
VMware vSphereHyper-VKVMDCSHCSCitrixWindows ServerPowerShellMicrosoft Azurecloud environments
Soft Skills
analytical skillsproblem solvingproactivityautonomycommunication skillsorganizeddetail-orientedcollaborative mindsetleadershiptechnical discussions
Certifications
Bachelor's degree in Information TechnologyBachelor's degree in Computer EngineeringBachelor's degree in Information Systems