Senior IT Production Analyst

Vivo (Telefônica Brasil)

. Lead the resolution of critical incidents and complex problems in RPA automations, conducting full root cause analysis (RCA) and defining sustainable corrective actions.

Posted 3/31/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

Tech Stack

Tools & technologies

AzureNoSQLPythonRPA

About the role

Key responsibilities & impact

Lead the resolution of critical incidents and complex problems in RPA automations, conducting full root cause analysis (RCA) and defining sustainable corrective actions.
Design and implement fixes, optimizations and architectural evolutions of automated processes to ensure scalability, resilience and maintainability.
Architect integrated RPA solutions with APIs, databases and legacy systems; define design patterns, frameworks and best practices.
Manage deployment and CI/CD pipelines for automations, control versions, perform code reviews and ensure quality (unit and integration tests).
Define and maintain governance, SLAs, runbooks, recovery playbooks and operational metrics (KPIs); oversee monitoring and observability.
Serve as the technical bridge with stakeholders and business areas, prioritizing the roadmap, assessing impact and ensuring value delivery.
Mentor and upskill teams (Mid/Junior), review code and promote continuous improvement of processes and documentation.
Coordinate relationships with vendors and RPA platform providers, evaluating risks, costs and adoption of new tools and features.

Requirements

What you’ll need

Proven, solid experience with enterprise RPA platforms (UiPath, Automation Anywhere, Blue Prism or similar) in critical, large-scale projects.
Strong proficiency in C# and/or Python for development, integrations, robust exception handling and application of design patterns.
Experience with integrations via APIs/REST, messaging/queueing, relational and NoSQL databases and orchestrators (e.g., Orchestrator).
Hands-on experience with CI/CD pipelines (Azure DevOps, GitLab CI, etc.), automated testing, code reviews and version control (Git).
Advanced skills in log analysis, profiling, debugging and performance tuning; experience with monitoring and observability tools.
Knowledge of security, compliance and regulatory requirements (e.g., LGPD) applied to automations.
Demonstrated ability to manage incidents, define SLAs, lead postmortems and implement preventive measures.
Experience in technical leadership, mentoring and communication with executive-level stakeholders; focus on value delivery and strategic prioritization.
Degree in IT or related field; RPA or architecture certifications are a plus.

Benefits

Comp & perks

Choose the benefit package that best suits you and your dependents via a digital platform with multiple categories such as Gym, Meal Voucher (VR), Food Allowance (VA), Pharmacy Assistance, Health Insurance, Dental and Life Insurance;
Company mobile phone. Yes, a brand-new smartphone for you!
Unlimited voice and data plan — yes, unlimited — on the best mobile network, even faster with Vivo's 5G!
An exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
Eligible to receive an annual Bonus or PPR;
Plan your future through a Private Pension Plan;
Have children? You’ll be eligible for a subsidy to help with school, daycare or nanny expenses;
Work in an environment that respects your personality, dress style and individuality and encourages authenticity. #BeYourself
Work remotely up to 2 times per week. #Mobility
Flexible working hours;
Enjoy a day off (Day Off) to celebrate your birthday;
Participate in one of the largest corporate volunteer programs to help transform the world;
Benefit from our Educational Development Program offering partnerships with educational institutions at a discount; certifications and online courses.
Advance your career through our Internal Recruitment Program, in Brazil or abroad — we are present in more than 17 countries! #VivoMyCareer
Access a range of initiatives to improve your physical, emotional and social health. We offer #VivoWellbeing, which encourages healthy habits and quality of life — consultations with nutritionists, psychologists, social services, telemedicine and more!
All of our vacancies are open to people with disabilities and/or rehabilitated candidates. We have a culture that values diversity, differences and people’s potential! #VivoDiversity #JoinVivo

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

RPAC#PythonAPIsRESTNoSQL databasesCI/CDautomated testinglog analysisperformance tuning

Soft Skills

technical leadershipmentoringcommunicationincident managementstrategic prioritizationcontinuous improvementstakeholder engagementproblem-solvingcollaborationvalue delivery

Certifications

RPA certificationarchitecture certificationdegree in IT