Vivo (Telefônica Brasil)

Administrative Assistant Position

Vivo (Telefônica Brasil)

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Schedule installations of advanced (B2B) Data and VOICE services, proactively interacting with field teams and customers to ensure adherence to scheduled appointments and the agreed SLAs.
  • Facilitate supervisory activities and actions by providing regular reports on daily situations and issues, contributing to informed decision-making.
  • Contribute to resolving area-related issues by managing exception requests with other interfacing departments when necessary, aiming for prompt and effective resolution.
  • Provide technical and operational support during the installation process, ensuring all steps are completed within established deadlines and meet the expected quality standards.

Requirements

  • Education: Completed high school diploma.
  • Previous experience in similar roles is desirable, preferably in telecommunications or technology.
  • Time management and organizational skills.
  • Ability to work in a team and communicate effectively with diverse audiences.
  • Intermediate knowledge of Excel and Windows.
  • Familiarity with Remedy, CSO, Vantive, SAE, STAR and TOA systems.
  • Knowledge of quality and productivity indicators and KPIs.
  • Ability to interpret data and provide insights for continuous process improvement.
Benefits
  • Choose the ideal benefit for you and your dependents via a digital platform offering categories such as gym, meal voucher (VR), food allowance (VA), pharmacy assistance, health insurance, dental care and life insurance;
  • Company mobile phone — yes, a brand-new smartphone for you! Unlimited voice and data plan — truly unlimited — on the best mobile network, even faster with Vivo's 5G!
  • Exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
  • Eligible to receive an annual Bonus or PPR (Profit Participation Program);
  • Plan your future through a Private Pension plan;
  • Have children? You are entitled to a subsidy to help with school, daycare or nanny expenses;
  • Work in an environment that respects your personality, dress style and individuality, where you can be authentic. #ComeAsYouAre
  • Flexible working hours;
  • Enjoy a day off to celebrate your birthday;
  • Participate in one of the largest corporate volunteer programs to help transform the world;
  • Benefit from our Educational Development Program offering partnerships with educational institutions at a discount, plus certifications and online courses;
  • Advance your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #VivoMyCareer
  • Access a range of initiatives to improve your physical, emotional and social well-being. We have #VivoWellBeing, which encourages our team to adopt healthy habits and a better quality of life. Employees have access to consultations with nutritionists, psychologists, social workers, telemedicine and much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data servicesvoice servicesinstallation processquality standardsKPI interpretationprocess improvement
Soft Skills
time managementorganizational skillsteamworkeffective communication