Vivo (Telefônica Brasil)

Corporate Telecom Technician – Mid-level

Vivo (Telefônica Brasil)

full-time

Posted on:

Location Type: Hybrid

Location: Curitiba • Brazil

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About the role

  • Perform triage and diagnostics for Advanced B2B Data products;
  • Contact B2B customers to understand issues and seek technical solutions, aiming to resolve incidents during the initial contact when possible;
  • Responsible for triaging technical complaints and B2B Data repairs, routing tickets according to the repair workflow;
  • Responsible for dispatching defect tickets to field technicians and associating tickets with large-scale incident scenarios.

Requirements

  • Completed technical/vocational education;
  • Experience in triage/diagnostics and configuration for corporate customers, performing tasks such as analysis, configuration, troubleshooting, and technical support for Advanced B2B products;
  • Configuration and troubleshooting of customer routers in IP/MPLS and Frame Relay networks;
  • Experience configuring routers from Cisco, 3Com/HP MSR, Juniper and Huawei;
  • Support experience in LAN and WAN networks.
Benefits
  • Choose the ideal benefit for you and your dependents via a digital platform with categories such as gym, Meal Voucher (VR), Food Allowance (VA), pharmacy assistance, medical and dental coverage, and life insurance;
  • Corporate mobile phone — a brand-new smartphone for you;
  • Unlimited voice and data plan — truly unlimited — on Vivo’s high-performance mobile network, including 5G;
  • Exclusive Vivo offers with special discounts on fixed-line service, broadband, TV and apps;
  • Eligibility for an annual bonus or Profit Participation Program (PPR);
  • Plan your future with a private pension plan (retirement savings);
  • If you have children, receive a subsidy to help with school, daycare, or nanny expenses;
  • Work in an environment that respects your personality, dress style and individuality — be authentic. #ComeAsYouAre;
  • Work remotely up to 3 times per week. #Mobility;
  • Flexible working hours;
  • Enjoy a day off to celebrate your birthday;
  • Participate in one of the largest corporate volunteer programs to help make an impact;
  • Benefit from our Educational Development Program with partnerships at discounted rates, plus certifications and online courses;
  • Accelerate your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #VivoMyCareer;
  • Access initiatives to improve your physical, emotional and social well-being through #VivoWellbeing, including consultations with nutritionists, psychologists, social workers, telemedicine and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
triagediagnosticsconfigurationtroubleshootingtechnical supportIP/MPLSFrame RelayCisco routers3Com/HP MSR routersJuniper routers
Soft Skills
customer communicationproblem-solvingincident resolutiontechnical solution seeking
Certifications
technical/vocational education