Customer Success Consultant III – Exclusive to Professionals from Diverse Backgrounds
Vivo (Telefônica Brasil)
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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About the role
- Manage a portfolio of strategic clients, fostering long-term relationships with high added value;
- Serve as the primary point of contact for clients, ensuring the execution of the success journey from activation/onboarding through contract renewal;
- Conduct governance meetings with C-level clients, presenting results, insights and action plans;
- Perform analyses of adoption, usage and value of contracted solutions to ensure full service adoption;
- Identify churn risks and upsell/cross-sell opportunities, working proactively with sales and product teams;
- Develop and monitor individualized success plans for each client;
- Ensure data accuracy and currency in the CRM and CS management platforms;
- Collaborate with technical, commercial and operational teams to orchestrate the best possible customer experience.
Requirements
- Preferred university degree (Business Administration, Engineering, IT, Economics or related fields);
- Solid experience managing relationships with large B2B clients (preferably in Telecom, IT or Services);
- Proven ability to lead executive meetings, manage multiple stakeholders and influence decisions;
- Experience with CRM tools (e.g., Salesforce), Power BI and Microsoft Office;
- Strong results orientation, focus on success metrics and contract renewals;
- Intermediate/advanced English is a plus;
- Consultative mindset and customer focus;
- Clear, empathetic and strategic communication skills;
- Analytical profile with the ability to turn data into action;
- Autonomy, organization and proactivity;
- Ownership mentality, resilience and a collaborative attitude.
Benefits
- Choose the ideal benefits for you and your dependents through a digital platform offering categories such as gym, meal vouchers (VR), food allowance (VA), pharmacy assistance, health insurance, dental care and life insurance;
- Company mobile phone — yes, a brand-new smartphone for you!
- Unlimited voice and data plan — yes, unlimited! On the best mobile network and even faster with Vivo’s 5G;
- Exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
- Eligible to receive an annual bonus or profit-sharing (PPR);
- Plan your future through a private pension plan;
- Have children? Receive a subsidy to help with school, daycare or babysitter expenses;
- Work in an environment that respects your personality, style of dress and way of being — be authentic. #BeYou
- Work remotely up to 2 times per week. #Mobility
- Flexible working hours;
- Enjoy a day off to celebrate your birthday;
- Take part in one of the largest corporate volunteer programs to help transform the world;
- Benefit from our Educational Development Program with partnerships at educational institutions offering discounts, plus certifications and online courses;
- Accelerate your career through our Internal Recruitment Program, in Brazil or abroad — we are present in more than 17 countries! #VivoMyCareer
- Access a range of initiatives to improve your physical, emotional and social wellbeing — #VivoWellbeing provides consultations with nutritionists, psychologists, social workers, telemedicine and more;
- All our vacancies are open to people with disabilities and/or rehabilitated individuals. We have a culture that values diversity, differences and people’s potential! #VivoDiversity
- #JoinVivo
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysiscustomer success managementrelationship managementcontract renewalupsellingcross-sellingstakeholder managementsuccess metricsconsultative mindsetanalytical skills
Soft Skills
communication skillsempathystrategic thinkingorganizationproactivityownership mentalityresiliencecollaborationresults orientationcustomer focus