Senior Systems Analyst
Vivo (Telefônica Brasil)
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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Job Level
About the role
- Develop workaround solutions for bugs.
- Develop automations for repetitive tasks.
- Develop tools and code to fix business-critical issues.
- Develop monitoring dashboards for services/business (ELK, Power BI, Datadog, ServiceNow, Grafana)
- Attend meetings to gather and understand customer pain points.
- Support teams with area/service metrics.
- Act as a point of reference to address issues and seek solutions with the operation's technical teams.
- Provide reports and metrics on service performance.
- Perform performance troubleshooting, proposing optimizations and systemic improvement opportunities;
- Analyze and monitor systems to accelerate problem identification and minimize customer impact;
- Conduct root cause analysis for permanent resolution (PRB handling);
- Manage, control, and follow up incidents related to the area;
- Implement improvements and create large-scale solutions to remediate technical liabilities;
- Participate in technical meetings;
- Provide support to client areas (environment analysis with a business emphasis);
- Understand system integrations;
- Understand systems functionally, with a view of business rules;
- Map processes and propose improvement solutions to support business needs.
Requirements
- Bachelor's degree preferred in Systems Analysis, Computer Science, Information Systems, or related fields;
- Strong experience in Java (Java 8+), including:
- Object-oriented programming
- Collections, Streams, and coding best practices
- Integration with REST APIs
- Frameworks such as Spring Boot, Spring Data, and Spring MVC
- Practical experience with Python, including:
- Development of scripts and services
- Data manipulation
- Familiarity with frameworks (Flask or FastAPI desirable)
- Knowledge of developing dashboards or data collection in tools such as ELK, ServiceNow, Power BI, Datadog, Grafana
- Service Owner mindset/profile
- Requirements analysis (gathering and understanding requirements with the PO)
- Communication and interfacing between teams;
- Required knowledge: DML and DDL (SQL Server and Oracle), PL/SQL;
- Experience with performance analysis/troubleshooting and system monitoring.
Benefits
- Choose the benefits that best suit you and your dependents on a digital platform with categories including gym, meal voucher (VR), food allowance (VA), pharmacy assistance, medical care, dental care, and life insurance;
- Corporate mobile phone — yes, a brand-new smartphone for you!
- Unlimited voice and data plan — yes, unlimited — on the best mobile network, even faster with Vivo 5G!
- An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps;
- Eligible to receive an annual Bonus or PPR (Profit Participation Program);
- Plan your future through a private pension plan;
- Have children? You will be entitled to a subsidy to help with school, daycare, or nanny expenses;
- Work in an environment that respects your personality, dress style, and individuality, allowing you to be authentic. #BeYou
- Work remotely up to 2 days per week. #Mobility
- Flexible working hours;
- Enjoy a day off to celebrate your birthday;
- Participate in one of the largest corporate volunteer programs to help make a difference in the world;
- Benefit from our Educational Development Program offering partnerships with educational institutions at a discount, plus certifications and online courses;
- Boost your career through our Internal Recruitment Program, in Brazil or abroad — we are present in more than 17 countries! #VivoMyCareer
- Access a range of initiatives to improve your physical, emotional, and social wellbeing! We have #VivoWellbeing, which encourages healthy habits and better quality of life. Available services include consultations with nutritionists, psychologists, social workers, telemedicine, and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JavaObject-oriented programmingCollectionsStreamsREST APIsSpring BootSpring DataSpring MVCPythonDML
Soft Skills
communicationrequirements analysisproblem-solvingcollaborationcustomer focusanalytical thinkingtroubleshootingprocess mappingtechnical supportincident management