Vivo (Telefônica Brasil)

Digital Innovation Consultant – Governance & Processes

Vivo (Telefônica Brasil)

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Act as the technical-operational reference for delivery governance within the commerce platform, ensuring standardization and correct execution of software delivery processes
  • Define, structure and evolve the delivery framework, including project flows, quality gates, operational rituals and process acceptance criteria
  • Operate and lead formal governance gates, such as solution readiness validations, release readiness and post-implementation reviews
  • Ensure correct use of templates, checklists and operational standards by development teams and partners
  • Perform periodic audits of projects and deliveries, identifying process deviations, operational risks and opportunities for improvement
  • Monitor critical initiatives together with squads, acting proactively to mitigate risks of delay, rework and production instability
  • Work in an integrated manner with project teams, architecture, tech leads, DevOps, release management and operations to ensure alignment between process and execution
  • Support teams in adopting the practices and operating model defined by the COE (Center of Excellence)
  • Actively contribute to the continuous improvement of delivery processes, proposing simplifications, automations and adjustments based on data and practical learnings
  • Produce executive reports on governance, compliance, risks and operational status for leadership
  • Support implementation of new models, rituals and organizational standards related to software delivery

Requirements

  • Bachelor's degree — preferred
  • Proven experience in governance, technology process management, project operations or IT operational excellence areas
  • Hands-on experience in multi-team environments
  • Experience defining, implementing and sustaining software delivery processes
  • Experience in project monitoring and oversight
  • Experience using management and governance tools such as Jira, Confluence or equivalents
  • Practical knowledge of the software delivery lifecycle (Discovery, Development, Testing, Release and Post-Implementation)
  • Familiarity with agile and hybrid environments (Scrum, Kanban, SAFe or customized delivery models)
  • Knowledge of release processes, versioning and environment governance (process-level understanding, not deep technical detail)
  • Ability to read and interpret operational indicators and delivery metrics
Benefits
  • Choose the ideal benefits for you and your dependents through a digital platform offering categories such as Gym, Meal Vouchers (VR), Food Allowance (VA), Pharmacy Assistance, Health Care, Dental Care and Life Insurance
  • Company mobile phone. Yes — a brand-new smartphone for you!
  • Unlimited voice and data plan — on the best mobile network, even faster with Vivo 5G!
  • Exclusive Vivo offer with special discounts on landline, broadband, TV and apps
  • Eligible to receive an annual Bonus or PPR (Profit Sharing Program)
  • Plan your future through a private pension plan
  • Have children? Receive a subsidy to help with school, daycare or nanny expenses
  • Work in an environment that respects your personality, dress style and individuality — be authentic. #VemdeVocê
  • Work remotely up to 2 times per week. #Mobility
  • Flexible working hours
  • Enjoy a day off to celebrate your birthday
  • Participate in one of the largest corporate volunteering programs to make an impact
  • Benefit from our Educational Development Program offering partnerships with educational institutions at a discount; certifications and online courses
  • Accelerate your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #VivoMinhaCarreira
  • Access a range of initiatives to improve your physical, emotional and social well-being through #VivoBemEstar, which encourages healthy habits and a better quality of life. Available services include consultations with nutritionists, psychologists, social workers, telemedicine and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
governancetechnology process managementproject operationsIT operational excellencesoftware delivery processesproject monitoringsoftware delivery lifecyclerelease processesversioningoperational indicators
Soft Skills
leadershipcommunicationproactive risk managementcontinuous improvementcollaborationorganizational skillsanalytical skillsproblem-solving
Certifications
Bachelor's degree