Customer Experience Agent – Exclusive to Professionals with Disabilities
Vivo (Telefônica Brasil)
full-time
Posted on:
Location Type: Remote
Location: Brasil
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About the role
- For us, assisting customers and offering products and services that meet their needs is a true passion that drives us to find better ways to create positive experiences every day. The Relationship and Business area at Vivo is responsible for managing the customer experience and generating new business in every contact across our service channels.
- Your mission goes far beyond delighting the customer; we want:
- In every interaction with customers, to offer Vivo products and services aiming to grow our base by attracting new customers or adding new services and products;
- To demonstrate the advantages to customers of consolidating all their telecommunications and digital services on a single Vivo bill;
- To probe customer needs and offer products and services suited to each profile;
- To spark customer interest in contracting our products and services;
- To expand customers' connectivity options through the sale of digital services;
- To ensure the best possible experience for our customers in every contact by resolving issues, investigating, and delivering your best work.
- To be dissatisfied with the recurring problems customers report, suggesting changes to service procedures and corrections to our processes.
Requirements
- Previous customer service experience is essential (experience in telecommunications is a plus)
- Excellent creative thinking and the ability to turn a contact aimed at solving a problem into a sales opportunity;
- Ability to communicate in a relaxed and informal manner while providing differentiated service;
- Be resilient, organized, and able to manage your targets to ensure they are met;
- Be a good listener and use empathy to understand the customer's needs;
- Interest in technology and the ability to learn about Vivo's products and those of our partners;
- Embrace change as an opportunity and view mistakes as learning experiences;
- Promote a positive work environment by building transparent and trusting relationships with peers and leadership;
- Proficiency in computer skills and Microsoft Office is essential;
Benefits
- We offer a remote working model for customer service positions. Nice, right? We provide a home office allowance so you can work from home, plus an exclusive discount offer on Vivo fixed-line, broadband, TV and apps;
- Free mobile plan in the “Controle” category after 3 months with the company;
- Choose the ideal benefit for you and your dependents in a personalized way: Gym membership, Meal Voucher (VR), Food Voucher (VA), Pharmacy Allowance, Health Insurance, Dental Insurance and Life Insurance;
- Have children? You will be entitled to an allowance to help with school, daycare or babysitter expenses;
- Work in an environment that respects your personality, dress style and way of being, and where you can be authentic. #ComeAsYouAre
- Enjoy a day off (day off) to celebrate your birthday;
- Participate in one of the largest corporate volunteering programs to help you make a difference in the world, in partnership with Fundação Telefônica Brasil;
- Take advantage of our Educational Development Program that offers partnerships with educational institutions at a discount, certifications and online courses;
- Boost your career through our Internal Recruitment Program;
- Variable compensation program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
creative thinkingcommunicationresilienceorganizationempathyproblem-solvingsales opportunity identificationadaptabilityrelationship buildingtrust building