Digital Innovation Analyst, Junior
Vivo (Telefônica Brasil)
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Junior
Tech Stack
ITSM
About the role
- Monitoring Critical Processes
- Monitor and validate equipment deliveries during Onboarding and removals during Offboarding, ensuring deadlines are met and the supplier’s service quality is maintained.
- KPI and Penalty Management
- Control KPIs such as on-time delivery rate, signed acceptance forms and process completion percentage to avoid contractual penalties.
- Governance and Control
- Ensure asset traceability in the CMDB and corporate systems (e.g., VivoNow), with evidence and audit trails.
- Continuous Improvement
- Identify bottlenecks in Onboarding/Offboarding flows and propose adjustments to reduce failures and increase operational efficiency.
- User Experience
- Act to ensure employees have functional equipment from day one, avoiding productivity impacts.
- Supplier Management
- Request corrective actions in critical cases and ensure adherence to defined SLAs.
Requirements
- Bachelor's degree preferred — degree certificate upon completion
- Basic knowledge of asset management, IT processes and performance indicators.
- Familiarity with tools such as Excel, Power BI and ITSM systems (e.g., VivoNow).
- Basic understanding of compliance and asset governance.
- Organized and detail-oriented to ensure accuracy in processes.
- Clear and assertive communication for interactions with suppliers and internal teams.
- Proactive with critical thinking to identify risks and propose improvements.
- Focused on user experience and service quality.
Benefits
- Choose the ideal benefits for you and your dependents via a digital platform with various categories including gym, meal allowance (VR), food allowance (VA), pharmacy assistance, health insurance, dental insurance and life insurance;
- Corporate mobile phone — yes, a brand-new smartphone for you!
- Unlimited voice and data plan — yes, unlimited — on Vivo’s high-speed 5G mobile network!
- An exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
- Eligible to receive an annual Bonus or PPR (profit-sharing);
- Plan your future through a Private Pension plan;
- Have children? Receive a subsidy to help with school, daycare or nanny expenses;
- Work in an environment that respects your personality, dress style and individuality, where you can be authentic. #ComeAsYouAre
- Work remotely up to 2 times per week. #Mobility
- Flexible working hours;
- Enjoy a day off (Day off) to celebrate your birthday;
- Participate in one of the largest corporate volunteering programs to help change the world;
- Benefit from our Educational Development Program offering partnerships with educational institutions at a discount; certifications and online courses.
- Boost your career through our Internal Recruitment Program, in Brazil or abroad — we are present in more than 17 countries! #VivoMyCareer
- Access a range of initiatives to improve your physical, emotional and social health through our #VivoWellbeing program, which encourages healthy habits and better quality of life!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
asset managementperformance indicatorsKPI managementprocess completionaudit trailsoperational efficiencycomplianceIT processes
Soft skills
organizeddetail-orientedclear communicationassertive communicationproactivecritical thinkingfocus on user experienceservice quality
Certifications
Bachelor's degree