DevOps Engineer

• Lead and develop the systems support team in QA environments, providing continuous feedback, performance evaluations and individual development plans;
• Promote a culture of collaboration, ownership and continuous improvement;
• Ensure high availability of services and systems, with a focus on SLOs, SLAs and SLIs;
• Ensure the quality, accuracy and agility of Tier 1 (N1) and Tier 2 (N2) incident analysis for systems in QA environments;
• Oversee implementation of observability practices (monitoring, logging, tracing);
• Establish and oversee effective monitoring practices to detect issues before they affect users;
• Coordinate incident response, ensuring failures are resolved quickly and lessons learned are documented;
• Promote automation of operational and infrastructure processes to increase efficiency;
• Identify opportunities for continuous improvement in existing systems and processes;
• Work closely with development and infrastructure teams to ensure SRE practices are integrated into the software development lifecycle;
• Facilitate communication between operations and development teams;
• Identify opportunities to automate operational tasks and manual processes;
• Coordinate response to critical incidents, leading root cause analyses (postmortems) and corrective action plans;
• Participate in the organization’s major projects, ensuring technical alignment and mitigation of impacts in production environments;
• Monitor and report reliability and operational efficiency KPIs;
• Lead initiatives to improve processes and the technical maturity of the area.

SRE Coordinator

Analista DevOps Sênior

DevOps Analyst

Observability Engineer – SRE

SRE Analyst – Mid/Senior