Business Analyst

• You will work in Incident Management to ensure the crisis process is executed according to established procedures and SLAs, aiming for the shortest possible response time.
• Analyze results and apply statistical techniques.
• Develop and implement data analyses, data collection systems and other strategies that optimize efficiency and quality.
• Obtain data from primary or secondary sources and manage the information produced.
• Ensure clear, transparent, and objective communication and interface between Business and IT areas.

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