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Medical Assistant – Clinical Service Specialist
Vivo Infusion®Medical Assistant supporting patient care and clinic administration at Vivo Infusion’s Alexandria and Fairfax infusion clinics. Assisting providers, patients, labs, scheduling, and infusion-center operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient care activities, including rooming patients, managing patient records, and assisting with clinical procedures. Strong communication and organizational skills are essential for effective patient interaction and administrative support in a clinical environment.
Highest-signal resume keywords
Medical Assistant CertificationCPR/BLS CertificationPhlebotomy Skills1 Year Clinical Experience1 Year Customer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Care ActivitiesLab Processing SkillsElectronic RecordkeepingTriage Patient CallsInfection Control GuidelinesHazardous Material HandlingExam Room DisinfectionPatient Chart ManagementPrior Authorization DocumentationScheduling Assistance
Soft Skills
Outstanding Communication SkillsInterpersonal SkillsAbility to Work Independently
Tools & Technologies
Electronic Health Records (EHR)Patient Scheduling Software
Certifications & Qualifications
Medical Assistant CertificationCPR/BLS Certification
Industry Keywords
Clinical EnvironmentPatient CareHIPAA ComplianceCDC GuidelinesInfusion Care
About the role
Key responsibilities & impact- Perform patient care activities in accordance with standards of practice
- Room clinic patients in person or virtually and update patient charts
- Communicate pertinent patient data to providers and nurses
- Greet patients, assist with scheduling, manage incoming and outgoing phone calls, and process payments
- Oversee efficient turnover of exam rooms
- Assist providers in exam rooms as requested
- Collect, prepare, and submit ordered patient lab specimens
- Assist with prior authorizations and documentation for prescribed treatments
- Triage patient phone calls and messages and document them appropriately
- Order and manage supplies under manager direction
- Disinfect and stock exam rooms
- Obtain records required for patient charts
- Report patient issues throughout the treatment day
- Follow company policies and CDC infection-control guidelines
- Handle and store hazardous materials properly
- Maintain confidentiality of company and patient records and adhere to HIPAA
- Communicate schedule changes and assist with patient rescheduling
- Manage incoming mail and deliveries
- Support Vivo Infusion’s delivery of safe, comfortable, affordable infusion care
Requirements
What you’ll need- High school graduate or equivalent, required
- Medical Assistant Certification, preferred
- CPR/BLS, required prior to start date
- 1 year of experience working within a clinical environment, required
- 1 year in an administrative, patient-facing, or customer service role, required
- Phlebotomy and lab processing skills, preferred
- Ability to work independently
- Outstanding communication and interpersonal skills
- Computer skills for electronic recordkeeping
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Ability to work some days alone when no patients are scheduled
- Ability to handle medical deliveries as needed
- Ability to work Tuesday through Saturday, 7:30am–4:00pm
- Ability to work at Alexandria and Fairfax locations
- Must be eligible to work in the US
Benefits
Comp & perks- Bonus Plan Target: 5% Annually (Based on performance)
- Company-wide Employee Ownership Program
- Medical, Dental, Vision
- HSA w/ Employer Contribution
- Touchcare - Insurance Concierge Service
- 401K with Match up to 4%
- PTO: Accrual 3+ weeks
- PTO Buy-back, PTO Rollover, and PTO Donation Program
- Wellness Reimbursement Program - $360 Annually
- Employee Referral Bonus - Uncapped Bonus Potential
- Tuition Assistance Program & Professional Association Reimbursement
- Employee Assistance Program (Employer-provided)
- Short & long-term disability (Employer-provided)
- Life Insurance (Employer-provided)
- Opportunities for growth and advancement
- Competitive benefits