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Medical Assistant, Clinical Service Specialist
Vivo Infusion®Medical Assistant providing essential support to medical team and patients at Vivo Infusion. Responsible for patient care activities and administrative tasks in a clinical environment.
About the role
Key responsibilities & impact- Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
- Room clinic patients in person or virtually and update patient chart with the required information.
- Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care.
- Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
- Oversees and ensures efficient turnover of exam rooms.
- Assist provider in the exam room as requested.
- Collect, prepare, and submit ordered patient lab specimens as directed.
- Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
- Triage patient phone calls and messages and document them appropriately.
- Orders and manages supplies under the direction of manager.
- Disinfect and stock the exam rooms.
- Assist in obtaining records required for the patients chart.
- Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
- Follow company policies and CDC guidelines for infection control.
Requirements
What you’ll need- High school graduate or equivalent, required.
- Medical Assistant Certification, preferred.
- CPR/BLS, required prior to start date.
- 1 year of experience working within a clinical environment, required.
- 1 year in an administrative, patient-facing, or customer service role, required.
- Phlebotomy and lab processing skills, preferred.
- Self-motivated with the ability to work independently as needed.
- Must possess outstanding communication and interpersonal skills with ability to communicate professionally and effectively with other staff members, patients and physicians.
- Must possess computer skills for electronic recordkeeping.
- Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Benefits
Comp & perks- Medical, Dental, Vision
- HSA w/ Employer Contribution
- Touchcare - Insurance Concierge Service
- 401K with Match up to 4%
- PTO: Accrual 3+ weeks PTO Buy-back, PTO Rollover, and PTO Donation Program
- Wellness Reimbursement Program - $360 Annually
- Employee Referral Bonus - Uncapped Bonus Potential
- Tuition Assistance Program & Professional Association Reimbursement
- Employee Assistance Program (Employer-provided)
- Short & long-term disability (Employer-provided)
- Life Insurance (Employer-provided)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient carechart updatinglab specimen collectionphlebotomylab processingschedulingpayment processinginfection controlrecordkeeping
Soft Skills
communicationinterpersonal skillsself-motivatedindependent workcustomer service
Certifications
Medical Assistant CertificationCPRBLS