Communications

• Oversee the installation of telecommunications equipment.
• Configure, maintain, and repair telecommunications equipment and systems, including VoIP, voicemail, IVRs, call routing, and messaging platforms.
• Diagnose and resolve issues related to voice and data communications systems, such as network connectivity and hardware malfunctions.
• Perform user provisioning and deprovisioning.
• Ability to manage and support multi-site and hybrid work environments.
• Implement security measures to protect communication data and ensure compliance with company policies and regulatory standards.
• Implement new telecommunications and voice system technologies.
• Manage and maintain wireless cellular accounts.
• Procure and oversee the installation of internet circuits and renewals.
• Oversee low voltage cabling contractors.
• Document processes and voice system flows.
• Escalation point for the IT service desk and end user support.
• Train users on how to effectively utilize telecommunication systems and create documentation for reference.
• Provide a high level of customer support and communication.

IT Telecommunications and Voice Administrator

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