Vivo Care

Enrollment Specialist

• Responsible for making outbound and receiving inbound calls to enroll patients in the program(s)
• Educating patients on the importance of remote patient monitoring and chronic care management
• Guide patients in the setup of their new medical devices over the phone
• Investigate equipment problems, troubleshoot, and provide a resolution
• Provide an exceptional patient experience
• Work with Enrollment Manager to achieve company objective

General

• Manage physiological markers like blood pressure/weight/blood glucose with clinical appropriateness
• Meet team goals and standards outlined metrics
• Significantly impact longitudinal patient engagement in RPM program(s)
• Provide preventive health and disease management education and coaching
• Perform monthly wellness calls with assigned patients
• Lead collaborative wellness calls with the patients to define health goals outlined by their Care Team
• Manage patient messaging and alerts
• Direct patients to treating physician for routine questions
• Meet patient engagement program goals
• Follow appropriate escalation pathways for any urgent care needs

Enrollment Specialist

Care Navigator, Licensed Nurse