Implementation Manager – Client Success

VIVIO, a Public Benefit Corporation

Implementation Manager for Client Success at VIVIO Health delivering superior health outcomes and optimizing pharmacy benefit costs. Coordinating cross-functional teams and managing project risks for successful implementation.

Posted 7/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client onboarding and implementation processes, with a strong focus on project management, stakeholder communication, and risk mitigation. Proficient in managing multiple projects in the benefits industry, ensuring high-quality service delivery and effective collaboration across teams.

Highest-signal resume keywords

Project ManagementClient OnboardingBenefits Industry ExperienceClaims Processing KnowledgePMP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingFormulary ManagementRebate ProgramsBenefit ConfigurationImplementation CoordinationProject PlanningRisk ManagementData IntegrationDocumentation ManagementAnalytical Problem-Solving

Soft Skills

Client-Focused MindsetOrganizational SkillsCreative ThinkingEffective CommunicationTeam Collaboration

Tools & Technologies

Microsoft Office ApplicationsProject Management Software

Certifications & Qualifications

PMP Certification

Industry Keywords

Benefits IndustryTPAPBMHealthcare AdministrationBroker Coordination

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead the onboarding process for new clients, ensuring a smooth transition from sales to implementation.
Collaborate with clients to understand their specific requirements.
Act as the primary point of contact for clients during the implementation phase, addressing and resolving any issues that may arise.
Create and maintain comprehensive documentation of client configurations, customizations, and implementation processes.
Work closely with cross-functional teams, including sales, product development, and support, to ensure a cohesive and positive client experience.
Develop detailed implementation project plans, including scope, objectives, timelines, and resources.
Lead and coordinate data integration with internal VIVIO teams and vendor partners.
Assign tasks, track progress, and ensure effective collaboration among team members.
Facilitate regular team meetings and provide status updates to stakeholders.
Assist with client reporting and client projects post-launch.
Stay current on industry and market trends and proactively communicate relevant impacts to clients and internal teams.
Identify project risks and develop mitigation strategies to address potential issues.
Monitor risk factors throughout the project lifecycle and adapt plans as necessary.
Address and resolve project challenges and conflicts in a timely manner.
Oversee the execution of implementation tasks and deliverables to ensure quality and adherence to project plans.
Conduct project reviews and evaluations to assess outcomes and identify areas for improvement.
Facilitate clear, effective communication with internal teams, ensuring alignment with goals and expectations.
Serve as the primary point of contact for project-related communication with external vendor partners and stakeholders.
Manage stakeholder expectations and ensure alignment with project goals.
Prepare and present status updates and documentation throughout implementation.

Requirements

What you’ll need

At least 5 years of experience in the benefits industry (TPA or PBM); Medical PBM experience highly preferred.
Working knowledge of claims processing, formulary management, rebate programs, and benefit/eligibility configuration and testing.
Experience coordinating implementations with TPAs, brokers/consultants, and other vendor partners.
Strong project management skills with the ability to handle multiple clients and projects simultaneously; PMP or similar project management certification a plus.
Bachelor’s degree in business, Pharmacy, Healthcare Administration, or a related field preferred
Strong organizational skills and strong background in process.
Client-focused mindset with a commitment to delivering high-quality service.
Demonstrated ability to thrive in a high-volume, fast-paced, and evolving team environment.
Strong analytical and problem-solving abilities.
Creative, outside-the-box thinker who can design practical solutions for non-standard or complex client benefit arrangements.
Occasional Travel required.
Exceptional organizational skills with the ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
Proficiency in Microsoft Office Applications (Word, PowerPoint, Excel, Outlook, Teams, etc).

Benefits

Comp & perks

Health Benefits
401K employer match
Stock Options
PTO