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Care Concierge Coordinator
VIVIO, a Public Benefit CorporationCare Concierge Coordinator supporting members' unique therapy journeys at VIVIO Health. Ensure service quality through effective case management and member advocacy.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in care coordination and member advocacy within the healthcare industry, ensuring effective communication and relationship-building with members and providers. Proven ability to manage therapy cases, resolve inquiries, and adapt to changing member needs in a fast-paced environment.
Highest-signal resume keywords
Care CoordinationMember AdvocacyCase ManagementCustomer ServiceCritical Thinking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
DocumentationTherapy Case ManagementProblem-SolvingMulti-TaskingAttention to Detail
Soft Skills
Compassionate CommunicationEmpathyAdaptabilityRelationship BuildingReliability
Tools & Technologies
Call Center SystemsVIVIO Health Program
Industry Keywords
Healthcare IndustryHigh-Volume EnvironmentMember NeedsInbound/Outbound CommunicationTraining
About the role
Key responsibilities & impact- Deliver compassionate, personalized service to support each member’s unique therapy journey.
- Help members understand their options, navigate barriers, and advocate for necessary care adjustments and services.
- Manage new and ongoing therapy cases, ensuring accurate documentation and coordination with providers, pharmacies, and internal teams.
- Monitor therapy progress and prioritize member needs while handling inbound/outbound communication and casework.
- Resolve inquiries quickly and accurately, using critical thinking to address complex issues.
- Anticipate challenges and adapt to changing member needs.
- Maintain clear, proactive communication with members, providers, and internal teams.
- Foster strong relationships and ensure satisfaction through professional, empathetic interactions.
Requirements
What you’ll need- Have at least 3 years of experience in the healthcare industry, focusing on care coordination, member advocacy, or related roles.
- Demonstrate 3 or more years of customer service experience, case management preferably in healthcare.
- Call center experience is a plus.
- Proven experience working in a high-volume, fast-paced, evolving team environment.
- Ability to problem-solve, positively adapt to changing working conditions and multi-task.
- You are passionate about improving healthcare and helping people and have demonstrated success in a similar role.
- You are an exceptional communicator who can quickly get up to speed with the VIVIO Health program and effectively articulate its benefits.
- You are responsible and reliable and take ownership of your work while looking to improve your performance constantly.
- High attention to detail
- High school diploma or GED.
- Available to work a full-time role between the hours of 11:00 AM - 8:00 PM ET or 9:00 AM - 5:30 PM ET.
- Able to consistently attend 3 weeks of training - 2 weeks virtual and 1 in person in Hayward, CA.
- Ability to travel onsite for training and collaboration in Hayward, CA.
- Bilingual is a plus.
Benefits
Comp & perks- Health Benefits
- PTO
- 401K employer match
- Opportunity to work for a growing and innovative company.
- Dynamic and collaborative work environment.
- The chance to make a real impact with a Public Benefit Corporation.