Mid-level Customer Service Analyst

Viveo

Customer Service Analyst managing order processes at Viveo, a health solutions company. Responsibilities include billing management, order tracking, and operational efficiency improvements.

Posted 5/25/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage orders pending invoicing, handling request date adjustments, balance cancellations, minimum value analysis, removal of system holds, and order consolidation. Maintain constant contact with support areas for handling and necessary authorizations for order flow. Also responsible for managing the order portfolio with a focus on invoicing consolidation and operational optimization.
Manage invoicing for orders with advance payment and credit card conditions, ensuring proper process flow and alignment with involved departments.
Provide invoicing forecasts for orders with expired or soon-to-expire request dates, using stock indicators and forecasts to compile information and share it with clients and internal teams.
Monitor deliveries via portals and carriers, ensuring customers receive updated information and agreed deadlines are met.
Schedule deliveries for customers with specific delivery needs, ensuring operational alignment and adherence to agreed time windows.
Manage protocols and Customer Service (SAC) through internal systems and related departments, seeking prompt resolution for incidents related to delivery, quality, operations, sales and other deviations.
Create, analyze and manage area indicators/metrics, contributing to data control, identification of deviations and anticipation of operational issues.
Actively participate in the development and implementation of actions aimed at continuous improvement of service and resolution of operational issues.
Manage allocation and billing waves in the Flow system, as well as support other activities related to the order portfolio.

Requirements

What you’ll need

Bachelor's degree completed or in progress in Business Administration, Production/Industrial Engineering, Logistics or related fields.
Postgraduate/MBA in Logistics, Supply Chain or related areas is desirable.
Green Belt / Six Sigma certification is desirable.
Previous experience in Customer Service, OTC (Order to Cash), Planning or related areas.
Advanced MS Office skills, with emphasis on Excel and data analysis.
Knowledge of AI (Artificial Intelligence) tools and CRM systems is desirable.

Benefits

Comp & perks

Health insurance with co-payment.
Dental plan.
On-site cafeteria.
Life insurance.
Private pension plan.
PPR (Performance-Based Bonus).
Health Center | Conexa Saúde.
TotalPass.
Partnerships with various institutions offering exclusive discounts for employees.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

invoicingorder managementdata analysismetrics analysiscontinuous improvementoperational optimizationdelivery schedulingcustomer service managementorder to cash (OTC)protocol management

Soft Skills

communicationproblem-solvingorganizational skillscollaborationattention to detailadaptabilitycustomer focusanalytical thinkingtime managementproactive approach

Certifications

Bachelor's degreePostgraduate/MBAGreen BeltSix Sigma