Senior Governance Analyst
Viveo
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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Job Level
Tech Stack
About the role
- We are seeking a professional responsible for ensuring the effective use of information technology across the organization;
- Maintain and raise levels of maturity in IT management and governance at Viveo;
- Ensure adherence to and evolution of ITIL processes within the organization.
- Maintain and evolve the service catalog and SLAs.
- Propose process improvements based on metrics and audits.
- Create reports and Power BI dashboards to monitor governance KPIs.
- Promote a culture of continuous improvement among IT teams.
- Develop, execute, and deliver improvements to IT management processes;
- Create/Update policies and procedures to meet compliance requirements;
- Evaluate and audit adherence to processes against established policies and guidelines;
- Update metrics for executive reporting;
- Prepare presentations with charts and performance indicators;
- Manage SLAs as defined in the processes;
- Map, propose, and implement improvements to ITSM practices, workflows, and process controls;
- Specify and validate enhancements in the ITSM system;
- Monitor technology-related controls;
- Prepare training materials and communications for IT processes and deliver training when necessary;
- Support the review and dissemination of policies, operational instructions, and governance manuals;
- Lead change and IT crisis committees based on IT best practices, ensuring decisions comply with established standards;
- Open ITSM tickets for specific management actions.
- Maintain the relationship between IT Governance and internal business areas.
Requirements
- Bachelor's degree in Information Technology, Governance, or a related field.
- Experience analyzing IT practices and processes aimed at business efficiency;
- Experience in Governance and ITIL practices (Change/Release, Incidents, Problems, Configuration, Service Catalog, Capacity, Suppliers, and Continual Improvement);
- Knowledge of Power BI, ITSM tools, and the Microsoft platform;
- Knowledge of Problem Management techniques and methods;
- Experience administering CMDBs;
- Familiarity with ITIL, COBIT, Management Systems, and assessments of IT service management process maturity;
- Basic knowledge of project management methodologies (agile and/or waterfall);
- Strong skills in performance analysis and proposing structural governance improvements;
- ITIL certification and knowledge of COBIT and ISO 20000 are desirable;
- Basic English is desirable.
Benefits
- Health insurance
- Dental insurance
- Meal allowance
- Life insurance
- Private pension plan
- PPR (performance-based bonus)
- Health center
- Totalpass
- Partnerships with various institutions offering exclusive discounts for employees.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT managementIT governanceITIL processesservice catalogSLAsPower BIITSM toolsCMDB administrationperformance analysisproject management methodologies
Soft skills
continuous improvementcommunicationleadershiptrainingpresentation skillsanalytical skillsrelationship managementprocess improvement
Certifications
ITIL certificationCOBITISO 20000